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Business Profile

Towing Company

ALLways Towing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Always impounded my vehicle illegally. Then refused to release my car for their cost of storage and towing. Acting as a collection agent for a friend of theirs. This is illegal in ******** and I have filed a complaint with attorney general's office too. They refuse to give me a total and to release my vehicle.

    I want my car back. Now.

    Business Response

    Date: 02/13/2023

    Penny's ****** ***** was being stored at our lot for a mechanic we tow for, ***** ****. Penny owed ***** **** for repairs they had done to her vehicle. ***** **** was in the process of getting a mechanics lien to be able to collect on repairs they were owed and he asked if we would be able to use our lot to store this vehicle since they did not have the room. This was only being done as a courtesy to this mechanic. Our involvement was nothing more than storage for this vehicle. Penny paid the money she owed the mechanic and retrieved her vehicle on Monday, February 6th the same day she filed this complaint about our company.

ALLways Towing, Inc. is NOT a BBB Accredited Business.

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