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Business Profile

Tree Services

Blue Ox Tree Service & Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need a receipt for my payment of $280 to Blue Ox Tree Service, check dated 7/19/24. The service I paid for, which was removing several volunteer mulberry trees from my residential backyard, was performed well but I need an itemized receipt for our condominium financial records. My personal check was endorsed with a handwritten personal signature by ** ******, it did not have a company stamped endorsement, and it cleared my bank on 7/22/24.
    I have been contacting the Blue Ox business office by phone, email, and USPS mail asking for a receipt. but other than promises from ***** ****** I have received nothing. I offered to drive out to their office on South St to pick up a receipt on 7/31 but was assured on 8/1 that they had a record of my payment and would email a receipt to me asap. No receipt. I sent a letter on 8/8 with a self-address stamped envelope enclosed but as of 8/14 I still have no response.
    I've been asking for this simple response for almost a month now and I'm beginning to suspect the business practices at the Blue Ox office.

    Customer Answer

    Date: 08/15/2024

    This issue has been resolved. Blue Ox Tree Service sent me an electronic invoice/receipt which is what I needed. Thanks for your intervention, it seems to have helped a lot!

Blue Ox Tree Service & Landscaping is NOT a BBB Accredited Business.

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