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Business Profile

Watch Repair

Time Shoppe, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/12/22, I dropped my watch off to have the crystal replaced. When I went to pick up the watch on 9/23, I saw that there was no seconds hand. When I told the women at the counter she ************ told me that was the way I dropped it off, which was NOT true. I showed her a picture that I sent my parents right before dropping the watch off, which clearly showed the seconds hand in tact. She then went and got the guy who worked on the watch and he tried to ****** tell me the same thing- that there was not a seconds hand when he began work on it. I showed him the picture as well. At that point, he said he'd go to look for it and get back to me. Today I went in to pick up the watch and see that they put on a mismatched seconds hand- not the original. It does not match the style, is too short and too dark. When I picked up the watch they did not present any other options and did not offer a discount or even to waive the fee. I brought this watch all the way from ******. It belonged to my grandfather who has now passed. The fact that they lost this piece is unfortunate to say the least, but at minimum, they should have matched the seconds hand better than what they slapped on.

    Business Response

    Date: 10/21/2022

    Business Response /* (1000, 5, 2022/10/04) */
    The watch in question was brought in to Time Shoppe to have a crystal replaced, as stated. The crystal in the watch when it was brought in had a hole in the side of it. The second hand was lost between the time the watch was brought in to my store-after the picture was taken- and before I started to replace the crystal. When the watch was picked up by Isiah, he noticed the second hand was missing, and I agreed that there was a second hand on the watch at the time the picture was taken.
    I installed a new second hand on the watch, and Isiah picked the watch up, and did not indicate there was a problem with the second hand, which I replaced at no additional charge. I received a call from a woman-not Isiah-indicating the above stated problems, although she was never in the store and heard our conversation first hand. (the woman ended our phone conversation by calling me an *******.)
    The second hand does not match color because it is a new hand, and the watch is older. Since the watch is an important piece to you, If Isiah wants to bring the watch-along with the picture-in to me, I will find a second hand that will please him. If not, I will issue a refund of the cost of the crystal. Please accept my apology for any inconvenience this may have caused.
    David *****
    Time Shoppe

Time Shoppe, Inc. is NOT a BBB Accredited Business.

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