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Business Profile

Plant Nursery

Common Scents Greenhouses & Nursery
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jeronimo J

    Date: 09/25/2022

    In spring we purchased a tree and were in line to have it planted, for an additional charge. Weeks passed. When I visited Common Scents to inquire as to the status, I was given multiple excuses, but also shown the "tree book" in which I noticed other trees after our purchase had been crossed off, planted. I was promised again they would plant ASAP but that did not happen. This summer we inquired yet again and yet again were given a litany of excuses, and another promise that the tree would be planted when they reopen in the fall. It's fall. No tree. They've been open again for weeks. Yet again I inquired and as expected, was given a list of excuses, and told this weekend, for sure, it would be planted. No dice. When I finally had enough when the owner, Bruce thought it might be a good idea to contact me and attempt to shift the blame onto me, the customer, so I pointed out his error(s) and yet again was told, "We will get your tree planted." Today we received a text that instead, we will be refunded, further inconveniencing us as, 1) we still do not have the tree we purchased, and 2) we need to reimburse the ************** for the tree grant, since we will purchase a tree elsewhere, therefore we do not qualify for the grant.

    Shame on Bruce and Common Scents for not having the common sense, repeatedly, to follow through with a purchase as agreed, over and over, and to retaliate when confronted with their poor service.

    If you are in the market for a tree or anything from Common Scents, take your business elsewhere, and avoid the poor experience we had.

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