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Business Profile

Electronic Equipment Dealers

Mid-City Superstore
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/13/2023-Bought a table & chairs. Asked ***** for demonstration how the butterfly worked. She couldn't close the table & said it would be fixed before delivery
    12/20/2023-Delivered
    I called to report I couldn't latch the butterfly
    12/27/2023-***** requested photos
    1/17/2024 & 1/20/2024-Told they would have the delivery crew stop to take a look-they came on 4/11/2024, said the tabletop looked warped
    There were multiple texts & phone calls with ***** during all that time
    5/9/2024-Informed by Furniture Service "table was still under warranty" Tabletop on order but they have no ETA
    5/20/2024-received a text from *****; "tabletop is on order however no ETA to our store"
    5/31/2024-Text; "tabletop is on order with no ETA. You will be notified when it's received in our store to coordinate the exchange"
    After 5 1/2 months of communication, I'm no longer confident in what I'm being told about the replacement tabletop

    Business Response

    Date: 06/03/2024

    We did attempt to adjust the tabletop but it did not resolve the issue so a replacement was ordered. Please allow up to 4 weeks for the replacement to arrive to our store as it was not in stock when the order was placed. Any further questions, please let us know. We can most certainly let you know when the replacement is received. 

    Business Response

    Date: 06/04/2024

    This model was not in stock when the replacement order was placed. Please allow up to 4 weeks for the replacement to arrive to our store. We received the invoice for this order today which means the item is now with the freight company, the next step is for them to contact our store to schedule a time for us to receive the merchandise. We will contact you once received and inspected. Any further questions, please let us know.

    Customer Answer

    Date: 06/06/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me after the table top has arrived and been assembled in my home. 

     



    Sincerely,



    ******** *****

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