We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Norfolk Air, Inc. Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

This profile includes reviews for Norfolk Air, Inc. Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Norfolk Air, Inc. Heating & Cooling has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jack B

      Date: 09/11/2023

      We had a leak in our a/c unit which came through our second floor ceiling. The unit is on the third floor. I called Norfolk Air, who installed the unit 5-6 years ago, to repair it. Two technicians came out, looked at it, and told us it was a plumbing problem. The next day they sent a plumber out, who cut a hole in the 2nd floor ceiling. There was no plumbing there, so a 3rd group came out next, tightened a pipe, and it was fixed. I was charged $177.00 the first day, and $277.00 the second day for the plumber’s work. We asked for a refund for the plumber’s work, since it was unnecessary and was done only because their technicians misread the problem. We also asked that they pay for the repair to the ceiling. The supervisor, Chuck, refused on both requests. I will not use Norfolk Air again, and to anyone who asks I will recommend anyone except them.

    • Richard G

      Date: 06/06/2023

      This is what wrote about Norfolk Air for the whole world to see:
      This review will probably be considered a minority opinion; nevertheless, I feel compelled to write this statement. We have been patronizing Norfolk Air since 2020 and since then, we had two thermostats and a capacitor installed. In addition, we purchased a one year service plan as an initiative for preventive maintenance. Just recently, the temperature differential in the thermostat was unbalanced and consequently, our house was unusually warmer. I informed Norfolk Air of the problem and they quoted the $89.00 fee required for a home visit. However, I decided to use another HVAC technician to diagnose the problem. I was told that there was a considerably large hole the Freon line (leading to the coil) , the line could not be replaced, and we needed a new coil, in addition to cleaning the system and Freon.
      In retrospect, three Norfolk Air technicians serviced the unit, but not one of them diagnosed that the line was severely damaged and needed immediate repair. In essence, the cost of the repair was estimated at $1,300 - out of pocket.
      If some Norfolk Air technicians are so cavalier about their work ethics, then how can they be reliable, trusted, and proficient. As a result, I will NEVER patronize Norfolk Air again, and furthermore, I will recommend to my family and friends that they are unreliable, incredible, and untrustworthy - that's just my opinion ??!

    Norfolk Air, Inc. Heating & Cooling is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.