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Business Profile

Major Appliance Dealers

Nebraska Appliance Center, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Nebraska Appliance Center on Monday (10/14) to order a replacement condensor/fan motor and fan for our ** refrigerator. Talked with ***** and gave her the make and model of our refrigerator. Tuesday (10/15) our fridge stopped working due to the motor failing. I picked up the ordered parts yesterday (10/16) and paid the requested amount of $124.18. Upon arriving home and trying to install the replacement parts it was found that the replacement parts were incorrect and did not work with our refridgerator. Since it was after business hours my husband waited to call ***** until this morning (10/17). ***** proceeded to be rude on the phone and explain that she ordered the correct parts and that there was nothing that they could do. The manager then called my husband and was also rude and proceeded to say that there was nothing else and that their supplier (Sunberg's) doesn't have the correct motor in stock and that we were unable to return the parts that we purchased even though they were incorrect and hung up in the middle of the conversation. My husband called Sunberg's in Omaha and they do in fact have the correct part and they have 9 in stock, so now we are having to go without a refrigerator for another 2 days until we can get the correct part! We have a 3 year old son at home so not having a refrigerator is not convenient at all! We are very disappointed in the way we were treated by ***** and the manager at Nebraska Appliance Center. Not once when we placed the order or paid for the order were we ever told that all sales are final and no refunds would be given if they are not the correct parts! All we are asking is for a refund and to move on!

    Business Response

    Date: 11/11/2024

    Most of the statements made on the letter were incorrect, and we have multiple signs hung at the service counter that states electrical parts are not returnable. We did however issue a refund to the customer back on October 23.

     

Nebraska Appliance Center, Inc. is BBB Accredited.

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