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Business Profile

Transmission

Performance Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had performance transmission replace a transmission in our pickup. We picked the vehicle up and the transmission wasn't functioning properly so we took it back for warranty work clearly covered in the warranty. He claimed to have fixed it and then plugged into the pickup to set the tune and fried the computers. We had to pay someone else $2000 to flash the computers and the transmission still doesn't function properly. I would like my money refunded in the very least. We have been going back and forth with this company for over 6 months. He drives the same pickup we do and did the same thing to his own vehicle. We spoke with another transmission repair company and they said it's not built/assembled correctly. I have found other reviews with the same type of claims/complaints against this company. We are stuck with a pickup that doesn't work because of what he did to our vehicle. He needs to at the very least refund our money, I would like him to also pay for the $2000 worth of damage he caused to the computer. Please advise how to proceed.

    Business Response

    Date: 07/09/2024

    Customer took vehicle from another shop that was working on computer. His computer had an aftermarket tune on it previously that destroyed the transmission, which is not covered by warranty. Overhauled transmission for second time, attempted transmission reflash and the computer would not accept the reflash. Took it to dealership for reflash and customer picked up vehicle from there without paying for transmission overhaul and tow. Transmission cost was $8,600 with towing vehicle to dealership. Customer agreed to drop dispute. Talk to ****** ******* about dropping dispute. 

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