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Business Profile

Amusement Parks

Fun-Plex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed FunPlex on June 18th at 21:59. Regarding seeing an employee of there's let in 10-15people on the North Side of the ********** so their friends or people not sure who they were but at either rate I emailed them bc it really made me mad that one of their employees allowed people to bypass paying and come have fun in the sun. When we paid for our 3 kids and my husband and myself to come. I emailed letting them know I felt it was wrong and that since free admissions could be just given away I felt it was only fair to be refunded our admission fees. Katie ******** responded back on 6/19 @ 1155 me asking for additional information to which I responded back on 6/20@12:51 w/info. Katie then responded that same day at 21:18 stating she would see if she could get some answers. I've heard nothing back and decided to follow it up here. I do not regret going there, it's just a slap in the face and very infuriating when people have tough times due to rising prices on everything and chose to swallow the cost to show our young kids a good time and then watch an employee let 10-15 people in at a side gate that we walked by on the way out and is totally not locked and accessible to anyone to just pull open and slide in. When we did it the right and honest way just like others that were there and paid to have family time.

    Business Response

    Date: 07/22/2022

    Business Response /* (1000, 5, 2022/06/30) */
    This issue was dealt with internally and deemed a misunderstanding. It is not Fun-Plex to issue refunds in this case.


    Consumer Response /* (3000, 7, 2022/06/30) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    If this was simply a misunderstanding then I feel the person would have reached back out after stating they would look into it. That's how I deal with things both professionally and personally if i tell someone i will look into it. A misunderstanding doesn't look like what was seen other people were complaining in the slide line as well so more than myself and child thought it was exactly what it looked like.


    Business Response /* (4000, 9, 2022/07/01) */
    Sorry for the misunderstanding, it was the impression of the customer service representative that was handling the email exchange that the issue did not need further follow up.

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