Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Benson Lights Apartments is not operating within the agreed upon leasing contracts tenants need to sign. There are multiple health hazards, safety hazards, and community hazards on site, and our management team are not abiding by the contracts tenants sign to live within the community.
  
  Health Hazards:
  - Possible mold/old food debris constantly left around the complex.
  - Cleaning of community areas have significantly declined and carpets/community areas remain unsanitary.
  
  Community Hazards:
  - Benson Lights is a smoke-free complex, i have reported multiple offenders of this to management and no actions have been taken to remediate this.
  - Open electrical conduits and boxes have been documented around the complex.
  - Random power outages occur resulting in loss of community power for multiple days and extended periods of time.
  - Neighboring vagrants have been reported breaking into cars, bypassing tenant badges and sneaking into the complex, and surveying cars when management is off site. Management has not resolved this issue.
  - Parking is paid for by tenants (monthly) yet vagrants and non-tenants consistently occupy parking spots, with no plates or parking passes taking handicapped spots and tenant spots illegally. Management has not resolved this issue.
  Parking gate arms are consistently being broken by cars, and by passed due to inadequate sizing, leading to more non-tenants parking in tenant stalls.
  - Management is often off site during their displayed hours of operation, and there is no direct line to contact them. Tenants have to contact maintenance, but are reprised against for doing so. Emails are not responded to by management which increases the difficulty of resolving community concerns and issues.
  
  In our leasing agreements it states management will provide safe and clean living environments for tenants and they are not abiding by their set standards. Cars are consistently being watched by vagrants, common areas are unclean, and trash is left on site.

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention. We take all resident concerns seriously and are committed to maintaining a safe, clean, and enjoyable living environment for all tenants at Benson Lights Apartments.
  
  
  We acknowledge the importance of maintaining clean community spaces. Our cleaning schedules are regularly reviewed and adjusted as needed. However, we are aware that additional attention may be required, and we are currently working with our janitorial vendors to address common areas, including carpeted hallways and shared spaces.
  
  
  Benson Lights Apartments enforces a no-smoking policy. While we do our best to address reported violations, it is challenging to catch offenders in the act. However, we are reviewing our enforcement process and will take additional steps to ensure compliance with our community standards.
  
  
  We take reports regarding electrical safety, property access, and security very seriously. We are reviewing and addressing any open electrical boxes and conduits to ensure they are closed properly. 
  Regarding security, we continue to work with local law enforcement and security patrols to reduce incidents of trespassing and theft. We also encourage residents to report suspicious activity immediately so we can respond appropriately. 
  
  
  Our parking facilities are intended for residents and authorized guests. We acknowledge that gate arm damage and unauthorized parking have occurred. We are actively seeking long-term solutions with our security to assist in an effort to tag unauthorized vehicles.
  
  
  We regret any frustration regarding communication. Our team is available during posted business hours, although occasional off-site obligations may result in brief absences. We are working to improve response times to emails and phone calls, and we encourage residents to use our online resident portal for service requests to ensure prompt handling.
  
  
  We remain committed to fulfilling our leasing obligations and addressing tenant concerns. We welcome the opportunity to speak directly with us to discuss these matters in detail and work toward a resolution.If Robert wishes to meet with our management team or schedule a property walk-through to review specific concerns, we are happy to arrange that with our Property Manager ****** ********. 
  
  
  Thank you,

  Business Response

  Date: 07/14/2025

  We appreciate the resident’s detailed feedback and the
  opportunity to address their continued concerns. While we regret that the
  resident feels their experiences do not align with our intended service
  standards, we would like to provide clarity and reaffirm our commitment to
  resident satisfaction and community safety.
  
  1. Janitorial and Cleanliness Concerns
  We understand and take seriously any concerns regarding the
  cleanliness of shared community spaces. We acknowledge that, at times, our
  janitorial services may not have met expectations, and we apologize if any
  requests were marked as resolved without the resident feeling they were fully
  addressed. We have recently reassessed our janitorial protocols and we
  currently have community cleaning once per week.
  
  2. No-Smoking Policy Enforcement
  Benson Lights maintains a strict no-smoking policy in
  accordance with our lease agreements. Enforcement of this policy is ongoing and
  based on verifiable reports. While we have issued community-wide communications
  and taken internal action, we understand the frustration when the results are
  not immediately visible. Enforcement is limited by the need for confirmed
  documentation and adherence to legal process before lease enforcement can
  occur. We are actively exploring additional monitoring and enforcement options
  to better address such violations.
  
  3. Electrical Safety and Maintenance
  Safety is a top priority at Benson Lights. Any reports of
  unsecured electrical panels or power outages are addressed as swiftly as
  possible by our maintenance team. We have no record of any unresolved high-risk
  electrical hazards currently open, but if new issues have arisen, we encourage
  immediate reporting. The concerns raised regarding emergency stairwell doors,
  parking lot gates, and electrical panels are being audited and necessary repairs
  have been made. We have one parking arm that is not working due to an
  electrical issue that we are in the works with a vendor to have repaired soon.
  All other gate arms  and exit doors are
  working properly, but if you notice any future errors please feel free to report
  them and our team will make the necessary repairs.  Outages from storms have occurred in the past,
  in which we are at the mercy of OPPD returning power to our building. Although
  we know this can be frustrating, it is not something we can control.
  
  4. Security Services and Incident Response
  We continue to partner with a licensed security service that
  conducts nightly patrols and works with local law enforcement in the event they
  are needed. We have record of security patrolling nightly although we can bring
  your concerns to the security company.  Resident-reported
  incidents are always taken seriously, and we encourage continued reporting of
  suspicious activity so that we can work with local law enforcement when
  appropriate.
  
  5. Communication with Management
  We understand the importance of accessible and timely
  communication. Our current system utilizes dedicated communication channels for
  maintenance and general inquiries. While our primary phone line is a direct
  line to the property team members, we also have an on call number that is
  through a call center to ensure availability during and after office hours, all
  messages are relayed to management. That said, we acknowledge the resident’s
  desire for more direct communication and will review options to improve clarity
  around contact methods and response expectations. We are also evaluating our email
  response procedures to reduce delays and ensure each resident’s inquiry is
  addressed personally and in a timely manner.
  
  In Closing
  be assured that Benson Lights does not condone retaliation
  of any kind and remains committed to maintaining a respectful and transparent
  community for all residents. While the resident has expressed they do not wish
  to meet, our team remains open and willing to resolve concerns constructively
  and fairly. We will continue to assess and improve in the areas highlighted.
  
  Thank you for bringing these matters to our attention.
  
  Sincerely,
  Benson Lights Apartments Management

  Customer Answer

  Date: 07/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending all aforementioned remediations and facility/community changes are made, and continue to be maintained to include efficient communication standards and a direct office line for tenants, the fixing of the parking lot and gate arms, routine vehicle monitoring in the parking lot, reinforcement and use of daily/nightly security services, and the revision and implementation of routine janitorial/electrical maintenance around the complex. Thank you.
  
  
  Regards,
  
  
  
  ****** *****