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Business Profile

Auctioneer

Auction Solutions, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a stainless steel sink through an auction put on by Auction Solutions. It was the ********* ********** *******. After winning the auction I was sent a link to schedule a pickup time and so I scheduled today between 12pm and 1pm. Upon arriving at the location a little after 12, no one from Auction Solutions was at the pickup location. I also discovered that all of the equipment including the sink I purchased were still hooked up. I called Auction Solutions to let them know and they said they just found out twenty minutes earlier that things were not ready for pickup and they were calling everyone to reschedule pickup until Wednesday. Unfortunately I had already driven from Lincoln this morning and wasted an hour and a half of my day going to pick up an item that I purchased and was told would be ready for pickup. I spoke with the owner of Auction Solutions on the way home and she told me her staff assumed everything would be ready for pickup because they had been told that. However no one from Auction Solutions even tried to verify everything was disconnected. The owner of Auction Solutions told me I could just disconnect everything and rip the sink off the wall myself. I think without written permission from the owner of ********* I could be held liable if they did not like the way I took the sink off. Not to mention, nowhere in the auction description or the pickup terms did it mention the need for tools to remove items, or even directions to do so. The owner of Auction Solutions said it was not their fault, however the fault of ******** for not removing things. However as I explained, it is Auction Solutions fault as they were the ones that sold the items and arranged for pickup times. As opposed to just assuming pickup was ready they could have verified it. Today was a waste of my time and my my money.

    Business Response

    Date: 10/26/2023

    ****** called several times and shared his opinion about the events and how they happened with most of my Staff.  He is angry as I will not total responsibility for another's actions or lack thereof.

    As I explained to him, The Seller had been on the telephone every day leading up to the auction end. The pickup times had been discussed, and the Seller set the dates and times to coincide with days where there were no grocery deliveries scheduled. The day we finished the catalog to start the Auction my Staff were told by the owner that he would disconnect the FF&E now that the catalog was going live.

    It was the owner who requested that he himself coordinate the disconnection of FF&E and have it ready for easy removal.

    The auction closed, the owner was sent the pickup items, and we prepared for the pickup times.  Pick up day arrived, and the disconnection of the FF&E had not been facilitated, the items were not ready to be removed, and my staff was diligently dealing with rescheduling the buyers who had not arrived to get them a day when the items would be disconnected for pickup.  Working directly with the Seller, they rescheduled 70 persons.

    We have refunded ******** $7.00 plus Buyer Premium and Tax totaling $8.82.   I do not believe that the $10 in gas is warranted. 

    Sincerely,

    ****** ****

Auction Solutions, Inc is NOT a BBB Accredited Business.

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