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Business Profile

Auto Customizations

Autographix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

This profile includes complaints for Autographix's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autographix has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WENT TO AUTOGRAPHIX FOR A TINT JOB ON 4 WINDOWS ON A BRAND NEW 2022 ********* AT THE TIME I BROUGHT IT IN THIS CAR WAS A WEEK AND HALF OLD! I GOT MY CAR BACK WAITED AN ENTIRE 6 DAYS TO ROLL MY WINDOWS DOWN AND THE PASSENGER WINDOWS WERE MAKING A GRINKLING SOUND I CALLED AUTOGRAPHIX I SPOKE TO BRANDI AND SHE ADVISED ME TO BRING IT IN THE NEXT DAY AND THEY WOULD TAKE A LOOK AT IT. THEY ENDED UP RE-TINTING BOTH MY PASSENGER WINDOWS. I WAITED AGAIN 6 DAYS TO ROLL DOWN MY WINDOWS AND NOW THE FRONT PASSENGER WINDOW IS FINE BUT THE BACK WINDOW NOW NOT ONLY MAKES A GRINKLING SOUND STILL BUT ALSO A HIGH PITCHED NOISE. THEY ARE TELLING ME NOW THAT THERE IS SOMETHING WRONG WITH MY WINDOW SEAL. THIS WINDOW NEVER MADE THIS HIGH PITCHED NOISE UNTIL THEY TOUCHED IT THE SECOND TIME TO RE TINT IT. THEY OBVIOUSLY BROKE MY WINDOW SEAL AND ARE SAYING I NEED TO GET IT FIXED ON MY DIME AND MY TIME. VERY ************** BUSINESS I SPOKE TO ROGER WHO WAS VERY UNWILLING TO HELP AND ACKNOWLEDGE SOMETHING HAPPEN TO MY WINDOW SEAL ON THERE TIME. ANOTHER THING THAT CONFUSES ME IS BRANDI AT THE BUSSINESS TOLD ME ROGER WAS A SALES MAN?? WHY IS HE CALLING ME ABOUT MY WINDOW TINT AND SHE ALSO TOLD ME ROGER WAS GOING TO ******** THE DEALERSHIP I PURCHASED MY CAR FROM" TO SEE WHAT THEY WOULD DO TO FIX THE WINDOW SEAL THEY BROKE.

    Autographix is NOT a BBB Accredited Business.

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