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Business Profile

Auto Repairs

GH Auto Repair

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Matthew M

    Date: 02/27/2024

    (There is a low character limit for reviews on BBB, so if you want to read the full story with pictures/video, you can read the review I put on GH Auto Repair’s Google Review page.)

    Harold (The owner and sole employee) was grossly negligent when repairing an exhaust leak with my car. My car was leaking exhaust into the cabin, which I first noticed on 11/12/23. I had my car taken to GH Auto Repair the next day to have him diagnose what was wrong with the exhaust system. He said the muffler needed to be replaced and that was the only issue that needed fixed. When speaking with him on the phone, I asked if he was absolutely sure that I shouldn’t just play it safe and replace the whole exhaust system, since having a carbon monoxide leak coming into the car is such a serious issue. He told me that would be overkill and a waste of money.

    After he completed his work on my car, I bought a highly rated car CO detector. Immediately after I got my car back from Harold, the CO detector was beeping red and going off, which understandably gave me anxiety. I did extensive testing with my car parked in my driveway, and the detector kept beeping red.

    I decided to get opinions from two other mechanic shops. Both places found three obvious leaks that they were able to find by putting the car in the air. Both places expressed how easy these leaks were to find, which only further emphasized to me how lazy and negligent a job Harold did. I went with the second mechanic shop, and they did an amazing job fixing the leaks Harold missed, and I haven’t had any issues since.

    Instead of being thankful I was proactive in buying a CO detector and potentially saving him a lawsuit if the CO leaks caused me or my family health issues or caused me to pass out and get in an accident, he handled the situation in an unacceptable manner. I paid him for a service that he did not thoroughly complete, sent me back on the road in an unsafe vehicle, and failed to take accountability. Avoid at all costs.

GH Auto Repair is NOT a BBB Accredited Business.

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