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Business Profile

Auto Repairs

Haver's Auto Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Haver's Auto Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Haver's Auto Repair has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attachment for full store. Here is a summary:

      Date of the transaction: November 13th, 20th, 29th and December 6th

      What the business committed to provide you: We ensure that your vehicle stays on the road. Specialize in preventive maintenance that helps avoid costly repairs. Any check engine light repair will receive a quick and accurate diagnosis which leads to speedy repair. Will repair your vehicle correctly the first time. Committed to providing our customer with automotive repair excellence and 100 percent customer satisfaction.

      What is the nature of the dispute: Harver’s are trained professionals and boast of repair excellence and 100 percent customer satisfaction. They should have done additional diagnostics on my car prior to total engine failure.

      Whether or not the business has tried to resolve the problem: I tried to resolve this issue with them.
      They have offered to pay me $436 for the labor cost. However, because of their their lack of action my car had total engine failure needed a new engine. I am requesting an $8,500 refund of the money I lost on my car.

      If the issue involves advertising, when and where the ad was seen or heard: Yes, per their website.

      Business Response

      Date: 12/22/2023

      This vehicle came in in November for a PCV and misfire code. We replaced the PCV valves and replaced a spark plug.  When it came back in December it had a history code for a #4 cylinder misfire and a turbo under boost code.  We replaced the ignition coil at no charge to check to see if it would help.  Unfortunately all we could tell then was that the load of the engine was not correct leading us to believe an internal valve problem. The car was driven to us and was still running at the time we told you to take it to the dealer for them to repair. We did not make repairs that would have caused internal engine issues to occur. He asked if it was drivable and all we said you drove it here but we have no idea the extent of the problem and that we recommend taking to the dealer.  After that we have no control over what the customer does.  We however do not feel we owe him anything because we did not cause his engine failures.  He should be going after General Motors for making a poor engine. 

    Haver's Auto Repair is BBB Accredited.

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