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Business Profile

Auto Repairs

West Omaha Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for West Omaha Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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West Omaha Auto Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 3, 2023, I had an appointment with West Omaha Auto for

      an Oil Change and to check if my 2005 Toyota Camry needed a tune-up yet, being@ 120,552 mileage.

      I was told my auto was still not in need of a tune-up, come back in the spring. Also, my auto did not need an oil change yet, come

      back in the spring. Last oil change being 2/8/2023@ West Omaha Auto. Owner stated still full & clean oil.

      I stated, well it runs kind of rough, thinking in need of oil change.

      Owner of West Omaha Auto told me, "he could inject some cleaner into fuel line for $50.00" - so he did, instead.

      A family member told me, I could have purchased a container of fuel injector for $5.00 some dollars and done it myself.

      On Nov 3, 2023, after I paid the $50.65 for the fuel injection@ West Omaha Auto, the owner laughingly said to me, "now you can go out to dinner, for the money you saved."

      I made an appointment with ****** ******** ******* for an Oil Change, for Dec 13, 2023@ **** *********** ******, having used them in the past. They did the Oil Change & Filter, telling me the Oil was dirty and needed changed. Mileage@ 120,825.

      I will NEVER go back to West Center Auto for any service on my car, for lack of TRUST and the care of my Toyota Camry, that was a Mothers Day gift from my oldest son in 2005. I am 85 yrs old.

      P.S. 2/8/2023@ West Center Auto for Oil Change, they charged me

      $24.19 for a Cabin Filter and $37.19 Labor on Cabin Filter

    • Initial Complaint

      Date:11/07/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my Mazda 2010 CX-75 towed to West Omaha Auto on 07/31/2023 to have the head gasket job done on my car. After West Omaha Auto tech diagnosed my car issues and it was going to be a bigger job. I asked if it was worth rebuilding and I was told yes by Anthony.

    West Omaha Auto Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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