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Review Details

• Review fromJanice C

  Date: 04/16/2025

  1 star
  SMOKE AND MIRRORS – READ THIS BEFORE TRUSTING YOUR CAR WITH THEM
  
  I absolutely should have listened to my gut when it was screaming, “DO NOT GO!” I was looking for a qualified shop to remove a stuck CD cartridge that was draining power from my Jaguar. That was the only service I needed. I repeated this three separate times on the phone with the mechanic. They confirmed they could take the vehicle immediately, saying “bring it any time today.” That should have been a glaring red flag. Every other reputable shop in town had at least a weeklong wait. But no—I ignored my instincts and had the car towed in.
  My son personally followed up and authorized only the additional “required” electrical assessment, with a verbal estimate of $250 to $450, just to access and diagnose the draw so the CD cartridge could be removed. Fast forward—we were blindsided with a bill for $939.21. Seriously?
  When we pushed back about the nearly $1000 unauthorized charge, the service writer, Nikki Anderson, claimed that an additional $504.85 worth of services were “complimentary.” First of all—none of those services were requested. None of them were authorized. Second of all—if they were complimentary, why were they on the bill? Here’s what they tried to pass off as “included”:
  •    BG Induction Intake Service
  •    Suspension Shock or Strut Assembly R&R (Front, Both Sides)
  •    BRAKE FLUID EXCHANGE
  •    BG cooling system service
  •    Thermostat housing R&R (includes R&I intake manifold)
  Absolutely nothing to do with the CD player or battery draw. And here’s the kicker—none of those repairs were even performed. Just listed. Just padded.
  We were told that unless we paid the $434.36 “diagnostic” total immediately, we’d be hit with a $25 per day storage fee. So yes—under that pressure, the payment was made. It felt like extortion, honestly.
  And after all that? The CD cartridge was never removed.
  Read that again:
  THE ONE THING WE ASKED THEM TO DO, THEY NEVER DID.
  ZERO STARS