Complaints

This profile includes complaints for ACCESSbank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACCESSbank has 6 locations, listed below.

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• 

  ACCESSbank

  8712 W Dodge Rd Omaha, NE 68114-3459

  
• 

  ACCESSbank

  7223 S 84th St La Vista, NE 68128-2130

  
• 

  ACCESSbank

  203 N 180th St Village Pointe Omaha, NE 68118-3560

  
• 

  ACCESSbank

  2710 S 140th St Omaha, NE 68144-3360

  
• 

  ACCESSbank

  1941 S 42nd St Omaha, NE 68105-2939

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday 10/8 around 1:30pm I had cashed a check into my account and had an issue. The account holder came to the bank and withdrew money to pay me. The money was not counted to me nor the other person but today 10/10 I went to ********* to buy medicine for myself and tried to pay with the money given to me from the bank and the bill was fake. I came back to the bank and they said their was nothing they can do but trusting a bank as a customer we also shouldn’t be given fake money. I also am filing a police report so the can see the 100 dollar bill given to me.

  

  Business Response

  Date: 10/15/2024

  Dear Better Business Bureau,

  We have reviewed the complaint submitted by *** *** ********
  regarding the counterfeit $100 bill she believes she received during her visit
  to our Center Mall Branch on October 8, 2024. After conducting a thorough
  investigation, we would like to provide the following information.

  On October 8, *** ******** visited our branch to resolve an
  issue related to her direct deposit, which her employer had processed for the
  first time through a new accountant. During this visit, *** ********** employer
  withdrew the owed amount, and our employee processed the transaction. The cash
  was counted and placed into an envelope, which her employer handed directly to
  *** ********* Both *** ******** and her employer left the branch after the
  transaction.
  

  On October 10, *** ******** returned to the branch, stating
  that one of the bills from the transaction was counterfeit. According to our
  branch procedures, any discrepancies must be addressed before leaving the
  premises, and once cash leaves the branch, it becomes the recipient's
  responsibility. Nevertheless, we understand *** ******** is frustrated and
  genuinely believes the counterfeit bill originated from our branch.
  

  While our investigation did not reveal any evidence that the
  counterfeit bill originated from within our bank, and our processes for
  handling currency—including replenishments from the Federal Reserve,
  counterfeit detection procedures, and multi-step verification—are robust, we
  value *** ******** as a client and wish to resolve this matter amicably.
  

  Therefore, as a goodwill gesture, we have placed $100 into
  *** ********** checking account to resolve the situation. We believe this
  action will help maintain a positive relationship while addressing her
  concerns.
  

  Thank you for your attention to this matter. Should any
  further questions arise, we are happy to provide additional details.
  

  Sincerely,
  ***** *****
  EVP, Consumer Banking Officer
  ACCESSbank
  
  

  
  

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my own personal experience and no one else experience. Attached is the transaction they allowed to go through that I disputed for unauthorized use of my card. I have still yet to be refunded. yet they still have not resolved my claim when I went to the local pls branch and the rep advised it successfully faxed to them.

  

  Business Response

  Date: 09/13/2024

  We do not have a record of a relationship with this customer.  We believe the complaint has been mistakenly routed to ********** instead of ******* **** as referenced in the complaint.  The *********** Prepaid Mastercard referenced in the complaint is issued by The ******* ****, N.A., Member FDIC, (****************************************) pursuant to a license from Mastercard International Incorporated. Additionally, the customer references a "PLS store" which does offer the *********** Card and has locations in North Carolina which coincides with the customer's cell phone area code.