Complaints

This profile includes complaints for American National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American National Bank

  8990 W Dodge Rd Omaha, NE 68114-3329

  
• 

  American National Bank

  13944 S Plz Omaha, NE 68137-2916

  
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  American National Bank

  3022 Willit St Omaha, NE 68112-2236

  
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  American National Bank

  3147 Ames Ave Omaha, NE 68111-2760

  
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  American National Bank

  8004 S 84th St La Vista, NE 68128-3219

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did some work for someone and they paid me with a personal check that i deposited into my account and it was not a good check. I did not receive any funds from the bad check unds already in my account that i was going to pay my rent for April, but they froze the account compeletly so i havent been able to pay my rent or other bills. I have been to the branch located at **** ** ***** **.
  Omaha, Ne. repeadedly to get information and all they keep saying is its under investigation. I am in danger of losing my home and my bills are going to be behind and all i want is my money prior to the check, released so i can pay my bills. Again, i did not receive any funds from the fraudulent check and i have fully cooperated with them regarding this.

  

  Business Response

  Date: 04/29/2025

  Please be advised that the attached letter addressed to *** ******* was placed in the mail on April 29, 2025.  In short, during the month of March, three (3) deposits were made in the account which were returned, and the account currently maintains a negative balance.  After our investigation, the Bank's hold will remain in place and we ask the customer bring the account into good standing before taking further action.  This situation has been discussed with Mr. Brandon on two (2) separate occasions.  Our Branch Manager, ****** ****** can be reached at ************ to discuss further details.

  ab

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my loan off and have a letter they sent me stating so and a check they sent cause I overpaid and it says loan satisfied 05/28/24. on 6/10/24 they reported to the credit Bureaus that I am deliquent by more than 30 days.

  

  Business Response

  Date: 07/25/2024

  We are distributing a direct correspondence to the customer which outlined details of our internal review and provide a point of contact should the customer have any further questions.  Please allow 5-7 business days for delivery.  

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I financed my vehicle with Volkswagen Credit, my GAP policy was purchased through American National. I paid off my vehicle in December 2023. I had to wait for a payoff letter to come through, which took a little while
  In February of 2024, I requested my GAP to be refunded to me and was provided these instructions:
  Email a copy of your payoff letter, along with a photocopy of your DL with your current address to this email address: ****************************************. Make your subject line: Last Name & Refund
  In February 2024 (I don't have the exact send date as I didn't retain a copy of the sent email), I followed the instructions exactly and sent over the required documentation with the appropriate subject line. The person on the phone had told me it could take 4-6 weeks to be processed.
  I never received a confirmation, nor a refund.
  In early April 2024, I called the number ************ and it instructed me to leave a detailed voicemail. I left one dictating all of my concerns and asking for a call back. No one ever called me.
  On April 24, 2024 I re-sent all the required documentation again to ************************************.com letting them know that this was my second time sending over the documentation and I had also left a voicemail. I let them know that I still had not received a response, confirmation that my request was received, nor a refund by mail.
  
  American National owes me my GAP refund and I would like my money back. The vehicle has been paid off for 5 months now and the request was sent in 3 months ago. I need this to be fully resolved ASAP. I do not know the exact amount of my refund because it is a pro-rated amount from the date I financed my vehicle through the date I paid the loan off.

  

  Business Response

  Date: 04/30/2024

  Good Afternoon,  After internally researching our files and a review the details provided in the submitted complaint, we believe that this complaint is with "American National Insurance Company".  We are "American National Bank" and don't hold an affiliation with them.    Please reach out if you feel that we may be mistaken and we will review the details once again.

  Customer Answer

  Date: 04/30/2024

   
  
  Better Business Bureau:
  
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me.  I will re-enter the complaint with the correct company and am appreciative of their clarification.  The only information I had was "American National" so that was very helpful.
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMERCIAN BANK CANCELLED MY DEBIT CARD BECAUSE OF FRAUD ALERT THEY GOT THEYNEVER SENT ME A NEW CARD IN THE MAIL IN 2022 SO I HAVE REORDERED DEBIT CARDS NOW 5 TIMES SINCE NOVEMBER THRU MARCH AND HAVE THEM SEND TO **** * *** ***** **** ****** AND ALSO ***** ***** ***** **  AND STILL HAVE NOT GOT MY DEBIT CARD AS OF YET IN THE LAST 4 MONTHS. THEY KEEP SAYING CAUSE THERE IS A FLAG ON MY ADDRESS CAUSE OF THE FRAUD ALERT CARD THEY HAVE A PROBLEM GETTING ME A DEBIT CARD. IM VERY UPSET ABOUT THIS AND FINALLY REACHING OUT TO BBB CAUSE THIS BANK STILL HAS NOT GOT ME A DEBIT CARD AS OF YET MARCH 15. AND THEY TOLD ME THE LAST CARD SHOULD HAVE GOTTEN LAST WEEK.THE LAST PERSON I HAVE BEEN DEALING WITH IS ***** AT THE ***** * ***** ******* AND HE SAYS HE DONT EVEN REMEMBER SPEAKING TO ME WHEN THIS WAS THE 3RD TIME I SPOKE TO HIM ABOUT THIS DEBIT CARD.

  

  Business Response

  Date: 03/29/2024

  Hello, We have drafted and mailed a letter to the customer in response.  We are glad to have found a resolution with the customer on 3/27/24

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 15 2023 Rod ****** put a hold on my American national bank account because I deposit a check from a closed business account into my personal account. I explained all this to him and he called me a liar and will not return any of my calls. My account has been frozen for going on 9 days making it impossible to pay my bill, my car insurance has lapsed and I have no food in my house for my family. I have reached out to other branch managers trying to get in touch with him or anyone that could help me and I haven't received any responds. I've done nothing wrong to deserve this treatment, I've been a customer for over ** years with no issues. I desperately need access to my finances and am at a loss of where to go next. If this is not corrected I will have to involve an attorney.

  

  Business Response

  Date: 03/26/2023

  Complaint response provided ** *** **********. 

  Customer Answer

  Date: 03/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Ashley *****

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer of AN Bank now for about ** years, on multiple occasions their tellers and managers give false information or wrong information and then make no attempt to remedy the issue. I sold a pair of collector vehicles and deposited the check, was told by the teller multiple times when the funds would be available only to be have to call and ask why they weren't available. The branch manager couldn't give a straight answer and required me to call the buyer's bank to ask for his account information because "they tried once an the bank wouldn't help them". When asked why the teller told us the wrong date, we were told "sometimes they're wrong or misinformed"...this "misinformation" has now caused a major ripple being that I was told funds would be available and thus- non-refundable deposits were made on transport trucks, movers, and other accommodations to move the vehicles I sold. This is resulting in me losing money due to their negligence and inability to communicate what's the correct method when checks of larger amounts are deposited. I would like the money to be deposited into my account so I can remove it and close my accounts with this bank, they no longer will be getting my services.
  

  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Contact Name and Title: Aaron ****
  Contact Phone: ************
  Contact Email: ****************
  Mr. *******,
  
  We have received your complaint filed with the Better Business Bureau regarding a hold placed on a large check deposit and being provided inaccurate information related to the hold. We have conducted a thorough investigation into this complaint which is highlighted below.
  
  Regarding the hold - a large deposit, funds more than $*****, can be held for 7-business days per Regulation CC. For the deposit in question, a hold was placed on August 31, 2022, in accordance with Bank procedures and a Notice of Delayed Availability was provided at the time of deposit. Further, the Branch Manager communicated to Kelsey *******, the joint account owner, the reasoning why a hold was being placed on the check deposited. On September 6, 2022, we attempted to contact the issuing bank to verify if funds were available and release the hold at Mrs. ******* request. However, the issuing bank was unwilling to verify funds. At that time, the Branch Manager provided an additional solution and that if Mrs. ******* could contact the issuer of the check and provide documentation that it was paid, the hold would be released. Unfortunately, the issuer would not provide that to the Bank. The intent was not to inconvenience Mrs. ******* with this ask, but to provide an additional solution to release the hold early.
  
  Regarding the inaccurate information - in review with the Branch Manager, it does appear that the release date of the hold was verbally communicated to Mrs. ******* inaccurately as September 9, 2022, rather than September 12, 2022, which was documented on the Notice of Delayed Availability. This error was due to staff not considering Labor Day, a federal holiday, when verbally communicating the release date. Due to the confusion, when Mrs. ******* came into the branch on September 7, 2022, Management did release the hold early, funds were made immediately available for the purchase of a cashier check and the cashier check fee was waived to remedy Mrs. ********* dissatisfaction.
  
  We apologize for the confusion this may have caused. We are taking this opportunity to provide additional training to applicable staff to ensure we meet our high standards of delivering quality customer service. We hope these steps remedy this situation and know that we appreciate you as a customer at American National Bank. If you have further questions or needs, please contact me directly.
  
  Aaron ****
  Director, Corporate Compliance