Complaints
This profile includes complaints for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 394 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February of 2023, I was contacted by First National Bank of Omaha concerning fraudulent charges on my credit card. On February 17, 2023 I received a letter confirming that the charges in question were fraudulent. I received another letter dated March 6, 2023 confirming the fraudulent charges and stating that the charges would be removed from my account. The first bill I received showed the amount of $******* as a credit. The next bill showed the same amount as being owed by me. I have spoken to them on 5 occasions. The bank explained that I received two credits. One from the charging agency and one from First National Bank. I have spoken to two supervisors. One supervisor told me I was not responsible for the fraudulent charges and one told me I was responsible. I never received any money. It appears to me that this is an accounting "error" and I should not be responsible for those charges. I am willing to pay the amount I owe minus the fraudulent charges and interest.
Business Response
Date: 05/18/2023
May 18, 2023
As you requested, we
addressed this matter directly with William ****** on May 18, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact William ****** directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Initial Complaint
Date:04/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 2022 I notified First Bank Card of fraudulent charges and they agreed they were not ours. After two certified letters and multiple phone calls, these charges still remain on our account today. I have had to continue to make payments because I don't want it to affect our credit. I paid our true balance of charges that were ours in February 2023 so anything left on the account is not ours. I want them to refund the additional payments I have made that weren't ours (via a check) , clear the balance of charges that were fraudulent and close the account.
I would appreciate your help.
Thank you.
Sincerely
Deb ********Business Response
Date: 05/11/2023
May 11, 2023
As you requested, we
addressed this matter directly with Deb ******** on May 11, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Deb ******** directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Initial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on 2/3/2023 at 12:11am extending an offer to earn ****** bonus points if on my first purchase from FNBO. The documentation (email) read in perinate part;
“Now for a limited time, one purchase is all it takes to earn ***** bonus points with the ******** Rewards **** Card. That’s ****** additional Points combined with the standard bonus of ****** Points. Hurry, please apply by February 28 to receive the limited-time offer with the link below. Use your Member ID, **********.”
I applied using he link, within the attached email and was approved on Friday February 10th at 07:42a. I then proceeded to make my first purchase on February 10th for $*******. On 3/13, ****** points were applied to my ******** Rewards; however, the remaining points have not been applied. I have made repeated calls to FNBO regarding the whereabouts of the remaining ****** points and I have made repeated calls to FNBO and told:
> They can’t locate the offer.
> I don’t qualify for the offer.
> I need to wait 6-8 weeks.
> I didn't click the link (They can't tell me the link I didn't click)
This is unacceptable and deceptive advertising from FNBO. It is clear this company does not have a clue about its offerings. I have made repeated attempts to resolve this matter prior to filing this complaint.Business Response
Date: 05/11/2023
May 11, 2023
As you requested, we
addressed this matter directly with Peter ****** on May 11, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Peter ****** directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On my mother's bank account there were several fraudulent charges going back 90 days in the first 60 it was approximately $***** and the closest 60 it was almost ***** in the bank without having ever told us of any of the outer place Large purchases we then went into the bank the manager was super helpful super friendly got back the farthest $***** and then told us they would not give us back the other ***** because they had a 60-day window in which they would return funds none of the purchases were made by my mother whose name is on the account of Cheryl ****** so in all actuality my mother who is dependent on her social security has been robbed twice once by the person who stole the money second by the bank by not wanting to return the funds and has put her in a extreme financial burden.Business Response
Date: 05/08/2023
May 8, 2023
As you requested, we addressed this matter directly with Sherry
****** on May 8, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Sherry
****** directly. Please let us know if you have any questions
regarding the resolution of our inquiry and thank you for taking the time to
bring this matter to our attention.Customer Answer
Date: 05/08/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
Sherry ******Initial Complaint
Date:04/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 18th, I made a $***** payment on my credit card to cover an overage and extra. I also went on the web site and asked to skip this months Auto Pay which would have been more than I had in the checking account I usually use, and was informed that my Auto Pay is on hold. Today, the web site STILL says my Autopay is on hold. However, a payment of $****** showed up as pending on that account. I called the company and they told me that because it was less than 3 days before my due date, they were not able to skip (put a hold) on that Autopay. There was NO notice from the payment system or from the web site that stated this, so I assumed that the autopay this month would NOT be processed. The person on the phone told me that AFTER it posts they can try and refund the extra payment, but by then it's likely my checking account will be overdrafted and additional fees could be incurred.
While I may be able to avoid that, this business MUST update their web site so that any policy like this is explained when an issue like this will occur. This is a very misleading practice and I expect to see a fix for this in a timely manner before I take this to the Consumer Financial Protection Bureau.Business Response
Date: 05/03/2023
May 3, 2023
As you requested, we
addressed this matter directly with Shane ******* on May 3, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Shane ******* directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Customer Answer
Date: 05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Shane *******Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with this bank online and I was promised ****** for checking for direct deposits and ****** for saving once I maintain **** for 90 days. I did that but I never received the saving bonus because they claimed that I should have deposited **** when I opened the account. I attached screen shots of the offer, and it clearly states that when I maintain **** for 90 days. There is nothing says the first 90 days from opening the account. This is deceptive and fraudulent. The owe me ******Business Response
Date: 05/04/2023
May 4, 2023
As you requested, we
addressed this matter directly with Hana ******** on May 4, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Hana ******** directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 05/08/2023
May 8, 2023
As you requested, we addressed this matter directly with Connie
******** on May 8, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Connie
******** directly. Please let us know if you have any questions
regarding the resolution of our inquiry and thank you for taking the time to
bring this matter to our attention.Initial Complaint
Date:04/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IN A "NUTSHELL", THIS IS ABOUT A CREDIT CARD CO. (FIRST NATIONAL BANK OF OMAHA). REFUSING TO HONOR ITS OBLIGATION UNDER THE "EXTENDED WARRANTY" PROGRAM OFFERED ON CREDIT AND DEBIT CARD PURCHASES??
I HAVE THE SUPPORTING DOCUMENTATION (PHONE CALLS, EMAILS) THAT WILL CONFIRM THAT "FNBO" IS NOT OPERATING IN "GOOD FAITH" AS IT RELATES TO THIS MATTER??
RICHARD ******
************
*******************Customer Answer
Date: 05/03/2023
TO MAKE A LONG STORY SHORT?? THIS IS ABOUT A PURCHASE MADE ON A DISCONTINUED "**** ** *******" CREDIT CARD ENDING IN "****", THAT WAS MERGED WITH "FIRST NATIONAL BANK OF OMAHA" (FNBO)?? THE PURCHASE WAS THROUGH "******" AND IT CONCERNS THE EXTENDED WARRANTY PROGRAM AT THE "**** ** *******", WHICH IS NOW DEATIVATED AND PART OF "FNBO" ??
I WILL SEND YOU THE INFORMATION CONCERNING THIS PURCHASE AS SOON AS I FIGURE OUT HOW TO SEND IT TO YOU??
RICHAR ******
************
*******************
Business Response
Date: 05/03/2023
May 3, 2023
As you requested, we
addressed this matter directly with Richard * ****** on May 3, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Richard * ****** directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I have never received my original contract with my wet signature and I never signed a contract with FNB Omaha and they have repleatedly failed to validate the debt. You have violated and compromised my private information according to the Gramm-Leach-Bliley Act. If you cannot provide me with the original contract with my signature, immediately remove this account and cease and desist this account from reporting to my credit report.Business Response
Date: 05/02/2023
May 2, 2023
As you requested, we
addressed this matter directly with Elliot ***** on May 2, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Elliot ***** directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since this ******* company wants to ignore me on ********, I will complain here; why do the transactions take weeks to post!? ******* company!Business Response
Date: 04/25/2023
April 25, 2023
As you requested, we
addressed this matter directly with Rigoberto ******* on April 25, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Rigoberto ******* directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.Customer Answer
Date: 04/26/2023
Complaint: ********
I am rejecting this response because: This ******* company is doing nothing but deflecting!
Sincerely,
Rigoberto *******Business Response
Date: 05/04/2023
May 4, 2023
As you requested, we
addressed this matter directly with Rigoberto ******* on May 4, 2023 by way of letter. The customer should
receive the letter in the next 7-10 business days. However, in the interest of
protecting our customer’s confidentiality, we are unable to provide you with
the details of our letter. If you would like further details, please contact Rigoberto ******* directly. Please let us know if you have any
questions regarding the resolution of our inquiry and thank you for taking the
time to bring this matter to our attention.
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