Complaints

This profile includes complaints for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First National Bank of Omaha (FNBO)

  1620 Dodge St Omaha, NE 68102-1593

  
• 

  First National Bank of Omaha (FNBO)

  11404 W Dodge Rd Omaha, NE 68154-2511

  
• 

  First National Bank of Omaha (FNBO)

  16770 W Maple Rd Omaha, NE 68116-2105

  
• 

  First National Bank of Omaha (FNBO)

  3815 Denmark Dr Council Bluffs, IA 51501-7743

  
• 

  First National Bank of Omaha (FNBO)

  315 W 3rd St Chadron, NE 69337-2317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am calling them on behave of the credit card I have with them. Which is ** **** card. I call the 800 number to dispute a charge and upon calling, the representatives are give me a hard time! Even when I verify myself. Now I unable to get through to my account or anyone. They are telling me I can't speak with a supervisor after a fifty minutes wait time and I have go a bank with ID, a letter with being notaries. To prove who I am. All this has have on this same day, as this complaint is being written and submitted JANUARY 27, 2023.
  This bank is ************** and **********... and should be investigated!

  

  Business Response

  Date: 02/14/2023

  February 14, 2023
  
  As you requested, we addressed this matter directly with Yoshae ****** on February 14, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Yoshae ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  

• Initial Complaint

  Date:01/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 26 January 2023 I applied for a FNBO credit card. Today (27 January) I received an email saying my application had been declined. I have a credit score of *** and have never been refused a credit card ** *** **** ** *****. Presently I have several other credit cards which I pay in full each month. Why has my credit card with FNBO been refused?

  

  Business Response

  Date: 02/14/2023

  February 14, 2023
  
  As you requested, we addressed this matter directly with Christopher ***** on February 14, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Christopher ***** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a credit card around mid week of December 2022. They have an offer that if I open their credit card as I buy my ticket they are giving $*** on my acct so the purchase of my ****** ticket would be less the $*** promo. I do not see the promo on my bill as promised. Another thing I know they have $** annual fee, they already charged me in my first bill, I didn't see it in the terms that I will be charged right away on the first billing cycle. Normally, credit cards would charge annual fees AFTER A YEAR OF OPENNING acct! This is so unfair, I am just a month away from opening my account and they are charging me already $** ????

  

  Business Response

  Date: 02/09/2023

  February 9, 2023
  
  As you requested, we addressed this matter directly with Rachel ******* on February 9, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Rachel ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  

  Customer Answer

  Date: 02/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  not satisfied and happy with their credit card

  

  Business Response

  Date: 02/28/2023

  February 28, 2023

  
  As you requested, we
  addressed this matter directly with Rachel ******* on February 28, 2023 by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact
  Rachel ******* directly. Please let us know if you have any questions regarding
  the resolution of our inquiry and thank you for taking the time to bring this
  matter to our attention.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because I had 2 credit card accounts with FNBO. On September 23rd ,2022 I received the 1st letter in the mail that stated they are suspending my ability to make any more transactions with one of my cards. It also stated that to get my spending privileges reinstated that I need to submit copies of my driver's license, social security card and a recent pay stub. I submitted these items through email and mail but on October 11th,2022 I received another letter stating that the account had been closed and to destroy the card.
  I called them to question them about the situation and the representive could not give me a reason why my credit account had been closed. All of my payments where on time FNBO had no reason to request my personal information as this is violation on my right to privacy. Also when they closed this credit card account it dramatically affected my personal credit score and they are also continuing to add interest as if the card is still active. I feel like I am being discriminated against because no one has any explanation to how and why this could happen. I also sent them a certified letter over 45 days ago regarding this matter and FNBO did not reply.

  

  Business Response

  Date: 02/10/2023

  February 10, 2023
  
  As you requested, we addressed this matter directly with Jevon * **** *** on February 10, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Jevon * **** *** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to have two credit card accounts with another bank, **** ** *******, and sometime in 2022 they decided to transfer those accounts to FNBO (First National Bank of Omaha), without letting me know nor sending me the new cards. The accounts got transferred, and since I was not notified of this nor did I receive any new credit cards, I was not aware of this transfer and nor can I set up an online account or even make payments. There were apparently some charges that got transferred with the accounts as well, so they were somehow carrying balances when they got transferred. I couldn't nor did I know to pay them off. So, those accounts ended up showing derogatory in my credit reports, and that's the time when I finally realize that they existed. I contacted FNBO several times about this issue, right after I notice the problem, and a few times after that as well. They recognize this issue, but they say they cannot do anything about my credit report. They also said that they were going to finally send me the new cards. But until this day, I still have only received one card, and the other is still missing, and I still can't make payments to that account.

  

  Business Response

  Date: 02/03/2023

  February 3, 2023
  
  As you requested, we addressed this matter directly with Zuyang *** on February 3, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Zuyang *** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago, I opened an ************** credit card with ***************. In Oct 2022, ownership of this card was switched over to you (FNBO). However, I was never notified of this change by either *** or FNBO through any method (mail, email, text, or phone call). I called on Jan. 14, and they told me they mailed me a new card last Oct, but I never received it. Earlier this month (Jan), I started getting emails from FNBO saying that I had a missed payment. I was confused since I did not recognize this bank. On Jan. 14, the person I spoke to said that they would mail me a new card on Jan. 18. But, I keep getting calls from FNBO telling me that I have missed a payment. This whole experience has been very frustrating to me. As someone who has never missed a credit card or loan payment in my life (as evidenced by my good credit score), it is very anxiety provoking to be called daily asking for the payment. Had I been informed of the account change, I would have known to expect my new credit card last year, and when it didn't arrive, I would have immediately reached out to let you know to send a new one. I feel like I have done nothing wrong in this situation. If I have done something wrong, please let me know. It is not my fault that FNBO (or ***) never informed me that my account switched. You emailed and called me only after I missed a payment. Why did you not call or email me to welcome me as a new customer (the person I spoke to on Jan.14 confirmed that an email was never sent telling me of the switch)? You may have tried to mail be a letter saying this, but again, I never received it. At the end of the day, I feel as though I have been treated unfairly, and am at risk of being punished through no fault of my own. Just so you know, when the credit card arrives, I will make the payment, and then I will close my account with FNBO. This whole experience has left a bad taste in my mouth, and I feel as though you do not value me as a customer.
  

  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 8, 2023/02/02) */
  February 2, 2023
  As you requested, we addressed this matter directly with James ****** on February 2, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact James ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that 12/4/22 I phoned First National Bank of Omaha and requested a stop payment on a fraudulent charge made by **********************. The alleged company stated that I had won a prize and all I was responsible for was a shipping fee of $****. I checked my *********** Statement the following day and found that I was charged $******. When I contacted the Bank they issued a fraud complaint which they them denied claiming it was too late. The theft occurred on 11/30/22 and my complaint was filed on 12/12/22. They waited until 1/10/23 to address my issue. I also contacted ********************** and was advised that I wouldn't be receive anything that they took $****** to enter me in a contest! This is clearly fraud. I want my funds returned to and I think that there company should be penalized. Please help me **********************************************.
  

  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 8, 2023/02/01) */
  February 1, 2023
  As you requested, we addressed this matter directly with Stephanie ********** on February 1, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Stephanie ********** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the credit card switched to First National Bank of Omaha, I have not been able to receive electronic statement and they have refused to removed my full account number from the mailed statements. * **** ** * ** *********** *** ***** **** ****** **** **** ******* **** ** ****** ****** ******** ***** ** *******.

  

  Business Response

  Date: 01/18/2023

  January 18, 2023
  
  As you requested, we addressed this matter directly with Pamela ***** on January 18, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Pamela ***** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  

  Customer Answer

  Date: 01/27/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I finally received the letter today,I was advised previously months ago the account number would be removed from client statements...this is an issue no other company I am aware of his the full account number on the statement. The letter advised I would now be received elctronic statements (I just received a paper one in the mail so I don't know how accurate that is).

  

  Business Response

  Date: 02/14/2023

  February 14, 2023
  
  As you requested, we addressed this matter directly with Pamela ***** on February 14, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Pamela ***** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FNBO took over servicing of the ****** ******* Credit Card from **** ** ******* at the end of October. Apparently, they had no system in place for closed accounts because after not receiving a statement or any mail from them with instructions for setting up an online account until mid-December, I discovered that I couldn't set up an online account without the card for the closed account. As the account has been closed for some time, I no longer have the card. I was unable to set up an account or get a resolution via messaging. I finally spoke to someone on the phone who, despite having all of my account information (presumably online), said there was no way to access my account information online since they can't issue a card to a closed account. Of course you can't issue a card to a closed account. I get that. But I also need to view my balances, payments, and options to catch up online. Because it's not 1999.

  

  Business Response

  Date: 01/18/2023

  January 18, 2023
  
  As you requested, we addressed this matter directly with Sharon ****** on January 18, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Sharon ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  They have not started a process to give me online access to my account so that I can explore payment plan options and make payments online and continue to act like it's impossible without providing an adequate reason as to why.

  Customer Answer

  Date: 02/15/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  They can provide me with copies of 8 past statements (**** *** ******* **** *** ******) but won't do anything to provide me with online access to my account, apparently.
  
  
  
  They also don't provide online access to a helpful human, by the way.

  

  Business Response

  Date: 02/28/2023

  
  February 28, 2023

  
  As you requested, we
  addressed this matter directly with Sharon ****** on February 28, 2023 by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact Sharon ****** directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022, my husband and I secured a consolidation loan to pay off all bills, we were told to stop all electronic automatic payments from the creditors. I contacted *************** and stopped the auto withdrawal because I knew that we would be paying the total account off. prior to due date of the 24th. We sent FNBA a check for $******* on October 21, 2022. On October 29, I received a nasty letter from the Accounting department informing me that they tried to debit a monthly payment and the bank marked it stopped and they were going to charge me a dishonored fee. This bank was paid in full at that time, since then they have charged me (2) fees of ***** each even though my account has a zero balance. Apparently they went back to my bank and tried to auto debit the ***** fee and it was denied and now they are adding another ***** fee to my bill. I have zero balance. No other creditor got angry because I paid by bills to zero and punishing me for trying to clear old aged bills.
  

  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 8, 2023/01/17) */
  January 17, 2023
  As you requested, we addressed this matter directly with Betty ****** on January 17, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Betty ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  Consumer Response /* (3000, 10, 2023/01/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The letter that FNB said that they were sending to me was received on yesterday and it was a standard Privacy notice.??? I am totally confused
  I do not hardy think that this is a response to the balance billing complaint that was initially sent to BBB to be addressed.
  FNB of Omaha did not resolve my initial complaint sent to BBB on the balance billing.
  I want a statement with a zero balance to resolve this issue so that I can have for the credit bureaus if necessary. On January 5, 2023, I called ************ and spoke with Heather who transferred me to Mallory in Customer Service to handle this issue. I was told by Mallory that she had removed the $***** fees that were erroneously put on my account and there was a *** balance which is incorrect but I told her send me a bill and I would pay the *** Mallory told me she would call me on 1/6/2023 to confirm the charges had been moved from my account and I have never heard back from anyone at FNB of Omaha. This is the reason I initiated the complaint to the BBB because I seen that this was going nowhere for resolution. To resolve this complaint I need a current statement from First National Bank of Omaha with either the *** Mallory claimed i owed or a zero statement to clear the record. NOT a privacy notice. NOTHING RESOLVED
  
  
  Business Response /* (4000, 14, 2023/02/02) */
  February 2, 2023
  As you requested, we addressed this matter directly with Betty ****** on February 2, 2023 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Betty ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.