Complaints

This profile includes complaints for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First National Bank of Omaha (FNBO)

  1620 Dodge St Omaha, NE 68102-1593

  
• 

  First National Bank of Omaha (FNBO)

  11404 W Dodge Rd Omaha, NE 68154-2511

  
• 

  First National Bank of Omaha (FNBO)

  16770 W Maple Rd Omaha, NE 68116-2105

  
• 

  First National Bank of Omaha (FNBO)

  3815 Denmark Dr Council Bluffs, IA 51501-7743

  
• 

  First National Bank of Omaha (FNBO)

  315 W 3rd St Chadron, NE 69337-2317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 24,2022--Purchased $****** using FNBO credit card at ************.
  Sept. 8, 2022--Sent check $****** ----FBNO received it 9/9/2022
  Sept. 22,2022--Bill showed no payment of $******
  Sept 30, 2022--Called to explalin problem. Brittney said no evidence of payment. Senty copy of check--Front
  and back to acctg. dept
  Oct 5, 2022--Talked to Tyler. Said running behind. Will take care of problem.
  Oct.31 2022--Talked to Zoyya--No record of fax for proof. Sent another copy Nov .1. 2022 to .
  Escallation Mgt. --Eli in charge.
  Nov.11, 2022---Bill arrives with no changes to miss-applied payment.
  Nov. 30,2022--Talked to Wynne She said she will handle it
  Dec.1, 2022--Talked to Felissa--Same words NO action
  Dec 5, 2022--Talked to Seqoya--Turned opver to Kristina a supervisor???
  I was losing my temper **********************, and told her she had until Dec 9,2022
  to clear this missed payment or I will go to the BBB.
  Dec. 9, 2022--Guess What---No Response. AlI I want is for my acct. to be cleared with the missapproprated monies I have paid so my account will be cleared,. Then, I will immediately cancel the credit card and all dealings with this *********** bank.
  

  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 8, 2022/12/27) */
  December 27, 2022
  As you requested, we addressed this matter directly with William ***** on December 27, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact William ***** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  Consumer Response /* (2000, 12, 2022/12/29) */
  On 12/27/2022 I received a letter from FNBO regarding my complaint. It said that my misposted payment has been corrected and any late fees or finance charges will be adjusted on my account. That should clear my account of this problem. I will know if this is true once I receive a new statement of account from them. I want to thank you for all your help. I am satisfied with this settlement. If you need any other info, feel free to contact me. Thanks again. William *****

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by the bank on Oct 28 that my account was past due a full billing cycle in the amount of $****. I had made a pymt by phone using the bank's phone system earlier that month, and was not aware that the full amount was not collected at the time. I was short $****. On that Oct 28 call, I paid the past due balance of $****, but was informed that my credit report was updated to reflect a past due acct. The rep expressed sympathy that something so nominal had to be reported. The next month, I also made the pymt by phone, and again the pymt was short less than $*. I received a call on Nov 28 and spoke with the representative who informed me that my pymt was still behind a full billing cycle. Another nominal amount posted to my credit report after making a pymt in good faith both months. This time I'm concerned and question if there is something wrong with the bank's system. I tried to contact the bank to discuss the pay-by-phone system and determine why the pymts keep coming up short. I always paid the minimum pymt requested by the phone system. I have yet to receive an answer from anyone. I added $* extra dollars to my most recent pymt to avoid the bank's system issues. It seems that past pymts were made by selecting the min pymt due and both resulted in the account being underpaid. I wanted to avoid that happening again. It's pretty ****** and frustrating to have your credit impacted by such nominal amounts. It's also frustrating to be unable to get a fair answer from anyone other than look at your bank statements. My credit report now reflects 2 months with payments PD 30 days, with a past due payment amount of $***. The data is inaccurate. I called the bank to complain and was told by the rep that she would make a note on the credit report account with the "actual" PD amount for less than $*. However, I'm not sure how this does anything to help my credit report and score. This has to be a violation of the Fair Credit Reporting Act. Please investigate
  

  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 8, 2022/12/22) */
  December 22, 2022
  As you requested, we addressed this matter directly with Courtney **** on December 22, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Courtney **** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a home equity loan from another bank to pay the remainder of a loan from FNBO. The other bank required the loan to be sent directly to FNBO, which was sent over three weeks ago. The other loans that we're getting paid off from the home equity loan repaired however, FNBO has yet to cash the check and they are withdrawing another payment all bc the check is sitting somewhere on someone's desk. There is over $****** missing and now FNBO continues to take money from my bank account until It is figured out.
  
  It's frustrating and ridiculous that they don't have an "overnight" payment option and cannot research where this check is in a reasonable amount of time. It's also ridiculous that these two companies are making me go back and forth numerous times about this issue and I can't get an answer as to where the money is, yet both companies are charging me payments for money I never received.
  

  

  Business Response

  Date: 01/06/2023

  Consumer Response /* (2000, 10, 2022/12/19) */
  Jamilla from FNBO has responded to my complaint and has been the only employee to assist with the situation. I am just waiting on one refund at this point. It is ok to close out the complaint as she has addressed my needs.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** cancelled my payment, charged me an annual fee, and sold my credit card to a different company (First National Bank of Omaha) without notice or my consent. This new company closed my card because it was "past due" and then added late fees and put it into collection. This new company has not sent me a new card, nor have they sent me any details about the account. I cannot create a login to pay any legitimate balance I may have. The prior bank (***************) deleted the account and all past records so I cannot even view recent statements. The new company says I owe over $*** which is well beyond my last known balance of only $***. They have threatened to keep adding charges and late fees without any statement or accounting of charges being sent to me.
  
  My most recent statement from *************** listed a due date of 11/10/2022. I got an email notice from First National Bank of Omaha on 11/19/2022 that my account was past due - NOT 30 DAYS LATE, BUT ONLY 9 DAYS! They added late fees and extra charges immediately upon acquiring the account.
  
  I feel First National Bank of Omaha is extorting money from me under threat of ruining my credit.
  
  My ** years at *************** has meant nothing.
  I plan on cancelling all my *************** accounts.
  

  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 8, 2022/12/20) */
  December 20, 2022
  As you requested, we addressed this matter directly with George ******** on December 20, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact George ******** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:12/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a bank that does a lot of fraud or illegal activaties by falsely reporting fake info of me to other business. Speaking to a live person and doubting their words and feels like given account can be at risk but yet won't let them closed it ? Everything I use to applied for the account which was reviewed and given to me but yet they won't accept the same info? If they claim I don't live there then fix their system but if they use that system then believe in it. All companies make error even the ****** credit bureaus which leaks our info or sent out incorrect info so what does that tell them. ******** still won't understand so close the account I don't need such creditor to mess up my report which have a lot more worthiness that they offer! Don't leave things under my name and control it like it's their account. If I hear or have evidence of them breaching my data to others by calling phone number that I don't own to share my info to others I will make sure they pay the consequences!
  

  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 8, 2022/12/20) */
  December 20, 2022
  As you requested, we addressed this matter directly with Vinh ****** on December 20, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Vinh ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a secured credit card through my bank who then sold the credit cards to FNBO. I kept the card and used it for years. I kept a zero balance the last few months and then noticed on the app that I had no avail credit. They had my $*** and my balance was zero but I had no credit? Upon further investigation I found they canceled my card with no notice. Yet they kept my money when I had a zero balance. I called twice and they said they would send the $*** but its been since 9/21 that they closed my account and have not paid me.
  

  

  Business Response

  Date: 01/02/2023

  Business Response /* (1000, 5, 2022/12/08) */
  December 8, 2022
  As you requested, we addressed this matter directly with Heather ****** on December 8, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Heather ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
  
  
  Consumer Response /* (2000, 9, 2022/12/13) */
  This matter has been resolved.

• Initial Complaint

  Date:11/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Supervisor,
  
  I am very upset at this point. Customers should not be treated like this; it is very offensive.
  
  It's been weeks and my credit card account still is not working, this has had an adverse effect on my credit. I have contacted my lawyer and will be moving forward with a lawsuit, if there is no resolution reached within the week. Not a single person from your bank has explained anything to nor was I issued any warning. No one wants to help me. I want to be respected and I need to speak with a supervisor this instant.
  
  I wish to file a complaint for this issue. Please no fake apologies and code words. I want answers I want the truth. ************************ This is by far the worst experience I have encountered with any financial institution. I will be leaving a public bad review for this unforgivable act. How dare you treat loyal customers like this.
  acc: ****************
  

  

  Business Response

  Date: 01/02/2023

  Business Response /* (1000, 8, 2022/12/13) */
  December 13, 2022
  
  As you requested, we addressed this matter directly with Xerxes ******** on December 13, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Xerxes ******** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FNBO OMAHA and do not have a contract with FNBO OMAHA they did not provide me with the original application like I asked
  

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 10, 2022/12/07) */
  December 7, 2022
  
  As you requested, we addressed this matter directly with Venus *********** on December 7, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Venus *********** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:11/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a credit card holder with FNBO since 2014, I made my monthly payments ON TIME every month. Recently, I was able to make a full statement balance payment and with that payment posted to my credit card account, I asked for a credit card increase. I was given an increase a few days later. However, my credit card was closed for no reason. I called FNBO to ask them why my credit card was completed and they informed me that I would need to reapply for the card again. This is highly unprofessional of a major credit card company to close someone's account who has paid on time every month for over ten years. My credit report has since shown a major decrease because an account was closed. Why would I make a full statement balance payment to then have my account closed for no reason at all? I am asking for my account to be reopened.
  

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 8, 2022/12/06) */
  December 6, 2022
  As you requested, we addressed this matter directly with Carolyn ****** on December 6, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Carolyn ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a ** card with ************** for years with no issues. ** switched to FNBO and it has been the worst transition I have ever seen with a credit card company. I made a payment to ********* by mistake and was told by FNBO to send a fax with proof of payment so that it could be applied to FNBO. Over the course of 2 months I have made 7 phone calls to make sure that the fax was received and I would be credited. No one can seem to validate and confirm the receipt. One agent said it was received in Accounting and they were working on it and when I called again I was told it was never received. I can't reach a supervisor. Even after 7 phone calls and trying to make sure the payment was posted properly, FNBO reports my account as delinquent to the Credit Bureau. I ended up making the payment again so I'm out double the bill amount along with late fees. It seems really shady that FNBO is collecting these late fees after I have been trying to reconcile the account, done every step they asked and the ************** exist on their end. I called to cancel my credit card on the 6th call with Patti but then found out on the 7th call that she had not canceled the card as I had asked. This is ********* credit card company I have ever run across and will never open an account that uses this bank. I would like a refund of the overage that I paid to ********* and late fees assessed on the account. I would also like to make sure the account is closed.
  

  

  Business Response

  Date: 12/27/2022

  Business Response /* (1000, 5, 2022/11/22) */
  November 22, 2022
  As you requested, we addressed this matter directly with Sarah ****** on November 22, 2022 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Sarah ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.