Complaints

This profile includes complaints for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First National Bank of Omaha (FNBO)

  1620 Dodge St Omaha, NE 68102-1593

  
• 

  First National Bank of Omaha (FNBO)

  11404 W Dodge Rd Omaha, NE 68154-2511

  
• 

  First National Bank of Omaha (FNBO)

  16770 W Maple Rd Omaha, NE 68116-2105

  
• 

  First National Bank of Omaha (FNBO)

  3815 Denmark Dr Council Bluffs, IA 51501-7743

  
• 

  First National Bank of Omaha (FNBO)

  315 W 3rd St Chadron, NE 69337-2317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a BP gas card holder I cut the card up 2 maybe 3 months ago I've been trying to cancel it my account number is x out except the last four how's am supposed to know it, so they won't cancel it, still charging me.help

  

  Business Response

  Date: 06/11/2024

  June 11, 2024
  As you requested, we
  addressed this matter directly with ******* ****** on June 11, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ******* ****** directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.
  

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food from ******* ****** on May 17, 2024. While picking up my food we noticed our account had been over charged 8 times totaling over $400.00. A supervisor from First National Bank of Omaha said it was their mistake because they entered our information wrong. Then she was asked how they were going to fix it. She sent me to another representative. This representative had no idea what was going on. I asked for her supervisor and then they refused to let us speak to a supervisor over 20 times. We finally got a supervisor that said it was ******* ******** fault instead and take it up with them. We asked for clarification because the first supervisor told us it was FNBOs fault and FNBO would correct it. **** employee id: ****** stated it was as on us and to contact ******* ******. It was not ******* ******** fault.

  

  Business Response

  Date: 06/04/2024

  June 4, 2024

  
  As you requested, we
  addressed this matter directly with ******* ****** on June 4, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ******* ****** directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.

• Initial Complaint

  Date:05/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1, 2024, sent me a email stating my account was past due and I have paid them the amount they say was past due. They added late charges $30.72 for the account paid on May 1st 2024. They continue to call and claim they have not received payment. on 5/4/24 I spoke with ****** at ###-###-#### and thought the problem was resolved but I am getting email saying I am past due. It is my opinion they are using email to defraud their credit card customers into paying late charges.

  

  Business Response

  Date: 05/28/2024

  May 28, 2024
  As you requested, we
  addressed this matter directly with ***** ******** **. on May 28, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ***** ******** **. directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.
  
  

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with First National Bank Of Omaha. I do not have a contract with ******* CCR LLC. , they did not provide me with the original contract as requested.

  

  Business Response

  Date: 05/21/2024

  May 21, 2024

  
  As you requested, we
  addressed this matter directly with ****** ******* on May 21, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ****** ******* directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This involves FNBO’s ********** credit card. I was scammed by a couple of people late last year. As part of the scam, on about January 21st, 2024, they asked me to open a credit card, specifying Greenlight . I did that, and gave them the credit card number. They promptly made dozens of charges, totaling almost $25,000. I heard about it when Greenlight notified me that they were closing the account. They said at the time that they were crediting that amount back to my account and closing it, and that I owed nothing. On about April 2, I started getting late notices on a bill of over $25,000, including interest in late fees. I challenged that because: 1) they opened the account with the $25,000 credit limit, which I find appalling. 2) They told me for 2 1/2 months that I owed nothing, and then changed their mind with no notice or explanation. 3) I wondered why the scammers had specified that I should open their credit card. 4) I had not seen any bill, statement, etc. (to this day I haven’t seen any statement — Just emails with a figure at the top that I take to be the balance). They did an “investigation“, addressing none of my concerns, but removing the late fee and interest. I should say they reduced the amount, implying they were eliminating interest and late fees. They claim to have a recording of me saying the charges were valid; I contest that, but they refused to let me listen to the tapes. I did file a complaint with the Consumer Financial Protection Bureau, where upon Greenlight promptly resumed charging me interest and made a report to the credit bureau, which made my very good credit score fall 85 points. I complained that it was still under dispute; they claimed to have closed all their investigations, not feeling that they had completed any meaningful investigation, I had asked them to leave them open. Everyone at the company except the people answering the phone has refused to speak to me from the beginning, using only emails. I’m Sending them a payment

  

  Business Response

  Date: 05/14/2024

  May 14, 2024
  As you requested, we
  addressed this matter directly with ***** ****** on May 14, 2024, by way of
  letter. The customer should receive the letter in the next 7-10 business days.
  However, in the interest of protecting our customer’s confidentiality, we are
  unable to provide you with the details of our letter. If you would like further
  details, please contact ***** ****** directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.

  Customer Answer

  Date: 05/16/2024

  I think this is the correct place to put this note to, but I’m not sure. It is an effort to respond to you regarding company’s email to me dated May 14, 2024. You told me that the company was going to send me a **** letter, which I would get in a few days. I think this email that they sent on May 14 is that letter, but I’m not sure. All of the company’s communications with me have been pretty unclear.

  I have seen the company’s response, and also your response stating that Greenlight’s response was satisfactory, and that your account is closed. I am dissatisfied with both of those responses, and particularly your management of this complaint.

  I have stated that Greenlight told me from late January until AFTER I started receiving a late notice in early April that I had no debt. I heard this from the customer service department, where I had been directed to find the balance on my account, because any other department at Greenlight was allegedly unable to provide it for me. In any case, Greenlight is denying this happened; they said they can’t find any record of it. They claim to be recording all my phone calls. I would swear in court that the customer service department did tell me this; Greenlight has apparently covered up the message from the customer service department, probably after I told one of the deck collectors that it existed. The record of those calls has apparently been expunged. I told the company sometime ago that I was disappointed that they never investigated this fact; it looks like you haven’t either.

  Greenlight has pointed out that the original $25,000 credit limit was in some materials they sent that I would have had the opportunity to decline before the account was opened. This is apparently true; I didn’t read the fine print. But I did ask them to investigate who assigned that credit limit and why. I have stated that I suspect somebody at Greenlight is working with the scammers, although I can’t prove it. As far as I can tell, this investigation was never done by the company, or by you.

  Greenlight’s communication with me has been unclear, to understate it. They don’t send statements with due dates. I have never seen a statement, in fact. Instead, I see a dollar remote at the top of a lot of their emails reminding me that My payments are overdue. I have asked them not to add interest or late fees while the dispute was in process, but I have no idea whether they have done that or not. I did make an $810 payment after I learned (from the credit bureau) that my account was over 30 days past due. I had to call and be on hold for a long time before somebody gave me the address to send my payment to. This was wrong; the check came back to me after a week or so; I sent it to what they tell me was the right address, but I haven’t heard any more about it since then. The check has not cleared yet. 
  

  I offered to pay what I think would be a reasonable credit limit on this account, I initially suggested $2000. I have heard nothing about that from Greenlight or you.

  I have spent an enormous number of hours with Greenlight, and also with my complaint to you. I have come to have only limited expectations of Greenlight, but I thought I might get more attention to this issue from you.

  ***** ******

   

   

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the Fordpass Visa credit card product. I was charged cash advance fines and a cash advance fees for buying lotto tickets. The store and **** ******* had never heard of this happening before. For 3 separate lotto ticket purchases totaling $42, I paid aprox. $95.25 in fees. I called the store, they were unfamiliar with it and referred me to the **** ******* who investigated and found these fees were not on their end and they were unfamiliar with this predatory fee. I called the credit card and they dismissed me saying it's part of their terms of service. They wouldn't do anything to help me resolve this. I had no idea these fees would be incurred buying lotto tickets. Very predatory lender behavior. I use a PayPal Visa card to buy lotto tickets with no fees. This is a Fordpass Visa credit card I was using.

  

  Business Response

  Date: 05/07/2024

  May 7, 2024
  As you requested, we
  addressed this matter directly with ***** ***** on May 7, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ***** ***** directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November I paid my entire balance of $1,694 and set up auto pay. The following month I had a balance of $15.00 which was supposed to be paid on auto pay. Late January I received a notification from ****** ***** stating my credit took a 99 point hit due to delinquent payments to FNBO. I then called FNBO and the representative stated my bank account didnt exist because I must've put in the wrong bank account info, he then told me to tell him my bank account info which I did and he verified that it was indeed correct. He then told me he doesnt know why it happened and to contact my bank to see if it was something on their end. Which I did and was told it wasnt their doing and sometimes businesses forget the 0 in the front of the account number. I called FNBO again and spoke with a different representative that stated I must not have had enough in my bank account to cover the charge which was false and also verified by my bank. She then told me there was nothing they can do about the negative hit on my credit and I can dispute it with the credit bureau. I worked hard to get good credit and to have that taken away for something that was out of my control is absurd. Not to mention I've had the credit card for years and never missed a payment until auto pay was set up. I never received a call or email from FNBO about the delinquent payments. I'm honestly appalled FNBO would let a customer that has been in good standing for years prior to this situation go through this when no one knows what caused it.

  

  Business Response

  Date: 05/07/2024

  May 7, 2024
  As you requested, we
  addressed this matter directly with ****** ****** on May 7, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ****** ****** directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.

  Customer Answer

  Date: 05/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I received all of the emails and not one stated anything about a delinquency. I never received any letter about the transaction being denied. This is ridiculous, I've paid off large balances on that account and to have a $16 charge affect my credit in this way is beyond disheartening. Perfect payment history until I set up auto pay. I guess that's what I get for trying to do things responsibly. I honestly can't believe a company would treat a long time customer this way. Every representative I've spoken to gave me a different story of why it happened. It seems like with all the controversy around this situation they would give the customer the benefit of the doubt  and let the credit bureaus know there was a mix up. Instead of ruining a person's credit over something that was out of my control. 

  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a ********* credit card with FNBO on December 20, 2023. Per their terms, I completed a purchase of $100 in my billing cycle, charging $100 on Wednesday, January 17, 2023, which entitled my account to a credit of $99 to waive the annual fee.
  
  The charge took multiple days to post to my account appearing in the next billing cycle. I called to address and ask for accommodation but was told it was out of their hands as posting can take up to 30 days at times. I asked where it said that posting a charge can take up to that long, the next-level support supervisor shared that it's not posted or shared anywhere. They denied the request to waive the charge. In addition, the credit card took two weeks to arrive at my house, limiting the window to spend money in the first part of the billing cycle. As currently advertised I need "spend $100 in my first billing cycle."/ 30 days of my account, which I did. The advertisement says nothing about the charge needing to be posted to my account.
  
  The credit card perks also include cardholder lounges that were "opening soon", this has been posted since December and has not yet opened in Orlando. The operator blamed the theme park and said they have nothing to do with it and it's not something they can control, but have it posted on their website as a perk to the credit card.
  
  I'm asking that FNBO bank credit my account for the $99 first-year fee.

  

  Business Response

  Date: 04/30/2024

  April 30, 2024
  As you requested, we
  addressed this matter directly with Anthony Pacini on April 30, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ******* ****** directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.
  

• Initial Complaint

  Date:04/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you regarding a significant issue with my bank account. My account has been blocked for over 45 days, and despite my numerous attempts to contact your customer support department, the issue remains unresolved.
  
  The reason for the account blockage, as I have been told, is related to an $85 transaction via the ***** ******. However, at the time of this transaction, there were significantly more funds in my account, making the account blockage entirely unjustified.
  
  I have made several attempts to reach out to your bank to resolve this issue, but have yet to receive a satisfactory resolution. My calls to the department responsible for addressing such matters have gone unanswered, and promises of callbacks have gone unfulfilled.
  
  I would like to emphasize that this prolonged account blockage is seriously detrimental to my financial interests and creates significant inconvenience. I kindly request you to expedite the resolution of this situation and provide me with a response regarding the steps to unblock my account.

  

  Business Response

  Date: 04/30/2024

  April 30, 2024
  As you requested, we
  addressed this matter directly with Yana Gridin on April 30, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact Yana Gridin directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.

  Customer Answer

  Date: 05/01/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2******4, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  **** ******

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was closed between March & May of 2023 via phone/email/U.S. mail. All payments/charges were credited and the account was settled and closed. (Account ending in ****).
  
  I received by U.S. mail a statement from FNBO in February or March of this year with a January charge of $39.95 on an unknown account ending in 6638. I did not authorize or receive a new card. I've had nothing but trouble since they changed their financial source and that's why I "cut up the card"!
  
  After contacting FNBO they suggested I file a "fraud claim" so I did as they advised.

  

  Business Response

  Date: 04/16/2024

  April 16, 2024
  As you requested, we
  addressed this matter directly with ****** ******* on April 16, 2024, by way of letter. The customer should
  receive the letter in the next 7-10 business days. However, in the interest of
  protecting our customer’s confidentiality, we are unable to provide you with
  the details of our letter. If you would like further details, please contact ****** ******* directly. Please let us know if you have any
  questions regarding the resolution of our inquiry and thank you for taking the
  time to bring this matter to our attention.