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Business Profile

Barbers

The Men's Salons

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son went in for a trim/shape haircut and left the salon with wet, butchered hair. When I say butchered, spa goers gasped when they saw it. I reached out the the company, via social media first, where I was later blocked for sharing our experience and pictures. The manager, would not provide her name, called and only offer to try to have it fixed. When asking for a refund she told me she felt threatened and uncomfortable. I asked for another manager or owner to contact me and she said they were busy. I found the owner in social media, sent a request for refund and also emailed. I have receipts, statements and confirmation. I was not confident about going in person as the manager had already expressed invalidated concerns but I could t take the chance.

The Men's Salons is NOT a BBB Accredited Business.

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