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Business Profile

Cabinets

Bellevue Cabinets

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 11, 2025, we contracted with **** of Bellevue Cabinets. We shared inspiration photos and he drew a sketch that matched our needs. **** told us he would be finished in 3.5-4 weeks. The following day, we finalized plans and paid 50% ($2,379.75). We also told **** we wanted the cabinetry painted prior to install and chose a preferred painter, ****. **** stated he would communicate with **** directly to be sure the cabinetry was painted prior to install. On 3/12, I began reaching out to **** asking for an update on our build since we reached the 4 weeks he stated it would take. **** replied and stated he was falling behind but hoped he have the product by next week. After many calls and texts, **** communicated again with us on 3/31. On that date, he reported he hurt his back and would call us later for an updated timeline; that phone call never came. Our next communication was on 4/3 where **** reported he needed 2-3 more days then is ready for install. On 4/14, **** reported it will be finished this week. I asked **** if he communicated with **** (painter) and he said he would get with him that day. On 4/30, we texted **** stating we needed the project finished by end of May. **** did not reply. The next time we spoke was 5/8 when he told me it would again be finished by next week. On 5/19, he again said "we're getting very close". On 5/28, **** delivered 4 pieces of the build: 2 single shelves, the keyboard drawer and the top center piece. None of the product was painted and the floating shelves were not the correct wood. While in person, **** reported he would be back the next 2 days to finish. **** never returned, and never responded to any calls or texts. On 5/31, I informed **** we are no longer interested in contracting with Bellevue Cabinets. We have not yet heard back regarding our full refund.

Bellevue Cabinets is NOT a BBB Accredited Business.

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