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Business Profile

Car Sound Systems

Stereo West Auto Toys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

This profile includes complaints for Stereo West Auto Toys's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stereo West Auto Toys has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of last year, we pre paid for the installation and cost of a remote start. We then were informed the gift we were going to get the person was useless as they already had a remote start. We promptly informed the store and were issued a refund via a gift card even though we requested a cash refund. We were told by manager ******* that if we couldn’t find anything we could exchange the gift card for cash. After trying for months and possibly using it for a Christmas present for someone else this year and not finding anything we informed the business and spoke to ******* who said that we were lying and he didn’t say that, and that they would not refund the original amount. The card still has not been used at all. He even laughed when he said the owner of the company is an attorney and that it’s their store policy that they don’t offer refunds. He didn’t care what Nebraska state law says about unfair business practice. That if I actually have an attorney he can contact the owner personally.

      He also claimed they had no interest invoice under the name it was bought in, and then later says we would’ve signed something that says the return policy. When I questioned if he could provide that since he said they have no invoice he changed the subject.

      This is the next step my lawyer said to take before pursuing things further.

      You can contact me for any revenant data, the gift card info, bank statements proving proof of purchase, ect.

      Business Response

      Date: 12/31/2024

      Please Ask for *****

      Bring the gift card in to the store and he will exchange it for a check refund.

      ***** will be back in the office on Monday Jan 6th. 

       

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th 2023 I set an appointment foe 2 weeks later at 9 am for some tinting for my cart windows. One window. When I was told that I had to leave my car there all day I cancelled. The person there told me they would reimburse my credit card. They didn't I called back after checking with my bank and was told it may take a couple weeks. My bank said point of sale fund returns should show up almost immediately. Where's my $224.70?

      Business Response

      Date: 08/23/2023

      Credit Card Refunds take 7-10 Days to show up in your account per our merchant processor. 

      Customer Answer

      Date: 09/01/2023

      Contacted **** card and started a "Stop Payment" Representative stated it doesn't take 7-10 days to refund money.

    Stereo West Auto Toys is NOT a BBB Accredited Business.

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