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Business Profile

Carpet and Rug Cleaners

Big Red Flooring, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 61 boxes of flooring totaling $*******. The owner measured and ordered flooring according to the prints. At no point did he mention that he doesn't take returns. I paid him ******* in cash, he refused to give me a formal receipt so I made him right down how much I paid for with his name total cost and amount of boxes. He stated he didn't want to give me a formal result since he paid the rep in cash so taxes were avoided and I could get the flooring at a better price. I completed my job and had a 1/3 of the boxes left. I reached out to return the remaining material then all of a sudden she starts avoiding my phone calls, text messages, and requests to meet and discuss the returns that he significantly over ordered. At one point he said he would take them back with a "small" re-stocking fee. He mentioned multiple times that this was his top selling flooring and the best on the market. So I asked why is there a re-stocking fee? The remaining contact I had from him was very sporadic and inconsistent. After 3 weeks of requesting a return he finally stated that he could take back the flooring and he would pay me ******* bs the ******* that the math came out to. I kept requesting a specific day and time to return the flooring as I am on crutches and can't unload/load the flooring with my neighbors help so that I needed to work around his schedule. I have many, many options for days/times to return and even had him give me a day/time as long as it was a day or so I advance so I could get the help. This company is ******** all around to work with . The owner, says one thing then does something different. I have all the texts between him and I. He doesn't want to take the returns even though he is the one that over ordered. Now he is lying and stating that I paid a fraction of what I paid, even though I have shown him proof of what I paid and for how much. All I want is for him to take the returns and pay what is owned. I am * ****** ****** remodeling my home.

    Business Response

    Date: 02/18/2023

    Bret reached out to me to get a quote for flooring for his home to purchase and install on April 4th 2022. I went out and measured for him. He wanted LVT in dining, living, kitchen, hallway, laundry room, room off garage, and bathrooms. He wanted carpet in the bedroom and closet. He came in ***** ** my showroom to pick up a remnant in May/June talked about the LVT and then on July 16th he came in to place the special order for the LVT and asked us to store it until he was ready to pick it up. he didn't end up picking the LVT up until November 30th 2022. On Dec 6th he came in place and order for carpet and shorted me $***. He wanted a $*** price, picked out one that was $*** more, he was fine with that, and dropped off an envelope that was sealed with the money and drove off knowing it was $*** short. He also changed his mind on one of the rooms not getting LVT and wanted carpet instead. That is why he ended up with LVT left over. Then wanted us to accept his return. We don't take returns on special orders. We said we would possibly with the restocking fee, and he didn't like that and threatened us, and we decided not to take the return after that. He really didn't like that and has since filed the complaint.

Big Red Flooring, LLC is NOT a BBB Accredited Business.

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