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Business Profile

Caterer

Oklahoma Joe's Bar-B-Cue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grill that wasn’t working on day one. I filed a complaint with their customer service and diagnosed that my grill had a faulty temperature controller. However the controller is out of stock. I called back week after week to hear that they have no clue when they will have it in stock. It’s been almost 3 months now. They won’t refund my purchase or take the grill back and give me a new one. Not sure what else I can do?

  • Initial Complaint

    Date:02/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At this time I’m going to give Oklahoma Joe’s grill/smoker 3 stars to give them a chance to respond. A 30 year customer of ************ until my last purchase last year. The Gravity series 560 needs a lot of tweaking, it was a total nightmare. That grill was expensive to and I ended up giving it away to one of my guys at work. However, that’s not what this complaints about. I decided to go with Oklahoma Joe’s grills and purchases the Highland Offset smoker/grill. I’ve used it once and you can see from the pics, the paint started peeling and I had enough charcoal in it to cook two hamburgers. This happened the same day I bought it on Saturday 2-23-25. People were complaining about this and about ****** not putting it together correctly. This also was a problem, I found several bolts loose throughout the entire grill. This is how companies lose customers. Before I give it a real rating, I want to see if they make an attempt to make it right, if not, I’ll do a real review next week. I don’t like giving negative reviews but times have changed and it’s time to watch out for the working man and thank God for places like BBB.


    Please look for my update.

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 13, 2024. Order number
    #J001720119

    I never received a confirmation number email. Was told they do not provide their customers one.

    I reached out on January 22 because Charbroil took my money and was to be fulfilled by Oklahoma Joes. Upon my call, I was told these were out of stock and on order. I was told if I had not received a FedEx tracking number by February 6, to reach back out.

    I received a case number Case *******, via email on January 21 I had a case #, then immediately received another saying the case was closed.

    So I reached out February 8 and was told they were in stock and didn’t know why they had not been shipped and would contact the warehouse and reach out to update me.

    Here it is February 11, and I have heard NOTHING!

    I want my order or if they are unable to fulfill my order, I want my money back.

    The photos attached are from my first contact. I was so mad at my second I didn’t screenshot the conversation.

    I’ve now had two requests for a review. I did the second one with a very negative review. (My right, how can I review something I’ve never received?

Oklahoma Joe's Bar-B-Cue is NOT a BBB Accredited Business.

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