Reviews

This profile includes reviews for iFixOmaha's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFixOmaha has 3 locations, listed below.

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  iFixOmaha

  7637 Cass St Omaha, NE 68114-3623

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  iFixOmaha

  11425 S 72nd St # 102 Papillion, NE 68046-4812

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  iFixOmaha

  1307 Leavenworth St Ste A Omaha, NE 68102-3237

Review Details

• Review fromNick S

  Date: 10/20/2023

  1 star
  Poor workmanship and poor customer service, they broke my phone to the point its not usual able .
  My daughter drop her Iphone and cracked the screen a couple weeks ago. We finally decided to get it fix. Besides the phone being cracked it was working fine. When we dropped off the Iphone to iFixOmaha they said to fix it would not be a problem but and within 20 min I received a call saying that my phone could not be fix.
  
  I arrived to pick it up and at first I was ok with the fact that they could not fix it things happen! When my daughter went to turn on the phone it turned on and within about a minute it turned off. This was not a problem that the phone was having before. She turned it back on and the phone was getting extremely hot to the touch, so much so that it would burn our hands. When I asked about the fact that the phone was extremely hot they said the phone was defective. Which I agreed to the fact that the phone screen had a cracked and I re-explained to them the phone had no battery issues or over heating issues as we had been using it. But still they just insisted the phone is defective and they could not fix it. They offered to not charge me diag fee. Which is fine i guess but now I am out hundreds of dollars for a new phone.
  
  After about an hour the phone finally back to a normal temp that you could touch it. I decided to have the phone looked at by another repair shop. When I handed them the phone they said the screws in the phone were missing. And after further looking into the phone they said the screen cables were not connected correctly and missing a metal plate that holds the cables down in place. And without the missing parts and a new battery and screen the phone is dead now. But to the point I now have a phone that is not working anymore by poor workmanship and poor customer service by not admitting there mistakes and making it right. And now i will be out hundreds of dollars for a new phone.

• Review fromAlek R

  Date: 07/06/2023

  1 star

  Alek R

  Date: 07/06/2023

  I had an iPhone screen replaced here. Also bought a case (per their recommendation) and payed for a screen protector. I spent $227.90 total. Less than two weeks later, my phone screen went black. I thought that they would repair it there was no damage to the case or protective screen no cracks in the phone. They claimed they did not know what caused the screen to fault and refused to cover it. I took the phone to another shop. The second shop did replace it for another $200+ and the phone still has glitches. So clearly the issue was not due to me damaging it. This shop claimed the screen could be going out because I sat on my phone ( I don’t even wear pants with pockets) or being smushed in a purse (I don’t even carry a purse) or left it in the heat??? They saw that I was a woman and starting jumping to conclusions to avoid simply re-doing the shoddy workmanship. I would never recommend or trust this company. They demanded I pay full price again for another screen. They refused to honor their warranty policy. I’m more than disappointed. What a scam. They even ignored me for a half hour. Told me the manager would speak to me and he ended up walking right past me and out of the store. The other manager that was on site reluctantly took a brief look at the phone then looked for any reason to blame me for glitches in LCD.

  iFixOmaha

  Date: 07/24/2023

  Hello Alek,
  Our records indicate you came in on 6/10/2023 to have a screen replacement done on an iPhone 11 Pro Max. We noticed it was mentioned that you came back into our shop after the repair for the screen going black. We do not have a record of you stopping back in. We would like to do what we can to help you out with your device. Is there anyway you could get ahold of us via phone or email? Our main phone number is (402)-218-4651. The phone number for our Cass Court location is (402)-454-7444. We would love to work with you on getting this resolved. Please let us know if you have any questions.