Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Child Care Centers

La Petite Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

This profile includes complaints for La Petite Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

La Petite Academy has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On multiple occasions we were told that we owed money for days our child attended when she did not. That was while we were on a flex card.

      We switched from a flex card to tuition at 3 days a week. Again, we were told we owed money for a week which we pre paid.

      This week we paid tuition and they closed school due to weather. We now have to forfeit the days that we pre paid.

      Business Response

      Date: 01/03/2023

      This family enrolled with us using our Flex Card/Care option. Cards can be purchased for five days at a time. The family had used all of their days and we were able to show this in our tracking system. The parent did not agree even after seeing the days they used. He was upset and verbally abusive to the leadership team at the school.



      When it is unsafe for staff and families to drive in inclement weather, we make the decision to reduce our hours and/or close our schools. In the Enrollment Agreement that Mr. *********** signed, it clearly states that families will be charged for these days unless we close for three or more consecutive days - which we did not.



      Without notice, the family has moved their child's schedule to three days a week - no longer using the Flex Card/Care option. We have accommodated this despite our policy and requirement of providing a two-week notice to any schedule changes.



      Moving forward, we will be asking this family to find alternate care if his interactions continue to be inappropriate and unprofessional.



      Thank you.

      Customer Answer

      Date: 01/03/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)

      It was a mutual agreement to move away from the flex and to tuition three days a week. We were never asked to wait two weeks for the new schedule to take affect. It seems to me that some rules may be arbitrary. Due to poor Management skills they never informed us we had a to pay a new registration fee or had me sign a new agreement. I would like to request the signed copy of this agreement.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.