We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Christmas Lights

Holidynamics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Lights.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the new RGB 100W controller on November 5th of 2023. I received the package within a week. I quickly realized the the remote control didnt match the online advertisement and after watching youtube videos about the new 2023 controller that included the new improvements and bug fixes I was skeptical that I received the old 2022 controller. I then called customer service who quickly confirmed that i had received the old controller. The item number i received didnt even match what was on the order. The lady on the phone said she would simply send me the correct controller and a return slip for the wrong item to ship back. 3 weeks rolled around and its now the last week of November and I still havent received correct item. By this time im starting to get concerned. I called in again and the woman who i spoke to said that the item i ordered is out of stock and i had to wait another week. So i waited another week and called in again a week this time speaking to a man answered and i was rest assured that he would take care of this. I waited another 3 weeks days before christmas to call in again and this time a man answered again and gave me the same song and dance telling me he would resolve the issue of my order. But its now Janurary 5th and the order hasnt been resolved and no explanation has been given to me as to why. Side note, in addition to making about 6 calls to customer support, I must have used the Contact US page at least 6 times on their website. Either they were ignoring my attempts to reach out or their website is broken. I am left with the old buggy product that wasnt what was advertised.

    I simply want to receive the correct item that i purchased. I dont think that is too much to ask.

Holidynamics, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.