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Business Profile

Clinic

CHI Health Clinic Direct Primary Care

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for CHI Health Clinic Direct Primary Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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CHI Health Clinic Direct Primary Care has 177 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* * ********** Daughter visited hospital emergency room in February 23,2024. During the stay, I submitted my insurance card that has coverage for her two times. Once in the ER, once when a representative visited the hospital room. Charges didn’t get submitted to insurance. I called CHI Billing dept FIVE times to get the name corrected and the bills submitted to insurance. Still, CHI submitted most bills but send one to collections. No attempt to remedy their mistake/inability to do what they were told to do FIVE times. I have called billing again and they can’t find the bill. I have disputed the bill with the collections in order to get a statement of charges. I called billing again with the account number. They still can’t find it yet they turned it over to collections. I called and emailed the Midwest Emergency in OFallon IL, no response! This was never submitted to insurance as the name is still spelled wrong. This is no way to do business. You are taking advantage of hospital patients and attempting financial ruin without sending proper invoices to the patient and/or not submitted charges to insurance in a timely manner. I suppose if I don’t hear from CHI so they can correct their predatory business practice, I will speak with legal representation.

      Business Response

      Date: 07/04/2024

      **** *** ******


      I want to thank you for taking the time to speak with me over
      the phone to discuss your concerns. I appreciate you also taking the time to
      email me copies of your daughter's insurance cards so I could provide you with
      a complete resolution. Lastly, I want to apologize for the inconvenience and
      frustration this caused you. This is certainly not the experience we want our
      patients and their families to have. I sincerely hope that you and your family
      will continue to utilize CHI Health for all of your healthcare needs in the future. If you
      have any other questions or concerns, please do not hesitate to contact me
      directly at *************


      **********


      ******* **** * ******** ******* *******
      ************

    • Initial Complaint

      Date:06/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a personal loan out in January Of this year to pay CHI clinic and hospital off. I contacted the collection agencies and CHi billing and took care of bills over the phone doing online bill pay. Then 2 months later I get contacted saying I still owe money. I have been trying to deal with them on my own but they still want me to pay money I paid. They need to reevaluate the billing process, spend is dropping the ball. I will not take at them anymore and I told that to them today. I will contact a lawyer as a next step. This is not a good business practice and I will never give them my business again. All I want is them to accept mistake one write off what they seem to think I still owe. Paying the interest on my loan is enough. Thank you for your time.

      Customer Answer

      Date: 07/01/2024


      Here is the new amount they say I owe. This is crazy! I want them to write off the balance. I left messages for them and then when I look the amount owed goes up. I have went through my receipts and  have misplaced a couple trying to work on my classes and deal with this. CHI can afford to write this off so that’s what they need to do so this can be done. I have told them I will contact my lawyer.  Please help  me get this settled so I can concentrate on classes. Thank you.

       

      Amount Due
      You owe $2,149.17Last paid: $1,418.72 on 03/28/2024
      CHI Health
      Guarantor #*******

      Business Response

      Date: 07/01/2024

      Please see the attached.

    CHI Health Clinic Direct Primary Care is NOT a BBB Accredited Business.

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