Complaints
This profile includes complaints for Midlands Carrier Transicold's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem is with their subsidiary in Florence SC, name of the business is MCT Companies/Carrier Transicold at *** * ******* **, Florence SC 29501.
I had a problem with my carrier reefer unit and we took it to their shop, 30 minutes after check in technician check over the unit and told us that EVO T sensor needs changing and let us know that the job will be done in 2 hours. Unit went inside the shop at 9:00am local time and it was done at 11:00am local time ( exactly 2 hours ). When i received the invoice from them i saw on the invoice that they charged 65.38$ for the part itself and 1425.45$ for the labor. That is way more then 2 hours labor. When i called to speak with the service manager and ask him why i am charged way more then the 2 hour labor for the job, his response was by their book they need to charge 8 hours of labor even if they finish in 2 hours. Service managers name is *** ****** his email is *********************** and his phone number is
************ . That is not making any sense to me, even more because the technician told us that the job going to be done in 2 hours. I don't know what kind of business runs this kind of scams. But this is pure rip-off and highway rubbery. I want billing adjustment for the labor they actually did on my unit.
Thank you
Business Response
Date: 02/13/2024
I spoke to ******** on 2/2/24 regarding his experience at our Florence, SC service location. While he acknowledged 4 hours of labor would have been a fair charge, I decided to refund that full ticket amount of $1,640.14. A copy of the email send to ******** on 2/2/24 in follow-up to our discussion is also copied below. Doing right and treating our customers fair are core tenents and values of MCT Companies. We addressed the billing practices, instituted some system changes and will continue to train and develop our people to emphasize the importance of fair billing practices. This experience is not taken lightly. Thank you for the opportunity to respond and make this right.
**** ****** President, MCT Companies
******** *
Thank you for your time this afternoon and more importantly,
your business. I sincerely apologize for the experience and want to reiterate
that charging our customers anything more than what is fair is not acceptable.
Please expect a check in the mail for the full cost of your repair, $1,640.14
which will be sent to your attention at ****** * ******** *** *** **** Burr
Bridge, IL 60527. I again want to apologize for the inconvenience and I hope we
get an opportunity to earn your business back.
Thank you,
****
**** ***** - President
California | Nebraska | Kansas | North Carolina | South Carolina | Virginia
MCT Companies, ***** ****** ***** ****** Omaha NE 68138
************ Office | ************ Mobile
[email protected]
mctcompanies.comCustomer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ***
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.