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Business Profile

Copy Services

Capital Business Systems, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Capital Business Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Business Systems, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continual Late Mailings of Invoices Due and then expecting payment in a few days and if not they access late charges.

      Business Response

      Date: 08/26/2024

      We strive to be a company who is easy to do business with and I would like to apologize that you are not having that experience.

      I am deeply sorry to hear that you are experiencing so much frustration with the timing of invoice delivery and payment surrounding the equipment lease billing out of Dallas, TX. We were not aware of these issues internally until this BBB complaint was submitted, please know that if we were we would have done everything in our power to find a solution for you. After reviewing this situation and this lease I have some adjustments that we can make that should resolve all of your difficulties surrounding this lease payment. I apologize that we were not able to resolve this situation sooner.

      After inquiring about this situation with our internal admin staff and lease representatives, I can confirm that the late fee assessed has already been waived. We have a few options to resolve the issues surrounding the delivery of invoices and payment terms, please reach out directly to me to discuss additional options we have in extending lead days, email invoices, ACH payments, online portal payments, and payments by phone. I understand that some of these options do not work for your business, any/all are available if one works better for you and your business' needs.

      ****** ***********

      VP of Administration

      *************

      Business Response

      Date: 08/26/2024

      The invoices sent from Dallas are from our financing entity, a banking partner of Capital Business Systems. Invoices sent from this location are not sent from a Capital Business Systems office by an employee of Capital Business Systems. We have a very close relationship with this financing partner and would be able to help resolve the issue any/all of the methods mentioned in the previous response including emailed invoices, ACH autopay, online portal payments, payment by phone, and/or extending lead days to allow for more time for payment to be sent.

      Invoices are sent USPS the same day they are printed, we are unable to directly impact the timeliness of the United States Postal Service.

      Please let me know which of the above mentioned options work best for this situation. If you ever need assistance with your equipment or bill, reach out directly to our administrative team using our 800 number at **************

      For further assistance regarding this situation specifically, please feel free to contact me directly.

      -****** ***********

      Customer Answer

      Date: 08/29/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ************

    Capital Business Systems, Inc. is NOT a BBB Accredited Business.

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