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Business Profile

Credit Card Processing Services

Direct Payment Systems

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Direct Payment Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Payment Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I retired and notified company in 2022. Company charged me yearly fee of *** to my auto pay checking for the year 2023. I contacted by phone many times and e mails . Company said they already debited money back in my bank . ***** ***** confirmed never received money and my account did not have refund sent back .I requested refund sent via check and company has been silent and not replying to my emails. I have been requesting this refund since 1/23/23 and have been getting the biggest run around and false promises. I have dates and names of all my communications as well as e mails sent to back up my complaint .. The worse part is i have been with this company ** years or almost ** years! The company has all my e mails .. Here are dates of my communications: 1/10/23: talked to Mayra ********* said will refund in 7 days. 2/1/23 talked to Mayra again said refund was not going through requested her to send check instead she said will do so. 3/7/23 e mail from company said already refunded money back to my account, ***** ***** did not receive any *** into my account. 3/31 /23called ****** *** again ,Sarah said will call me at 11 am on 3/31 /23 to let me know status 4/2/23 Sarah never called me back as promised I e mailed long letter to company again asking for refund by check. 4/6/23 no reply via e mail and obviously no check in the mail or *** put back into my checking account .

      Business Response

      Date: 04/17/2023

      We have no customer by that name.  I am not sure why this person thinks they are our customer.  Additionally, we have no customers in **********.  We have no record of ever doing business with this person.  

      Customer Answer

      Date: 04/17/2023

       

      They already refunded the money into my checking account the day after I filed complaint with Better Business Bureau.  I will not "Accept" their response as they are ************

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