We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dumpster Services

RMS Dumpsters & Services, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Fri Sept 6, we called RMS Dumpsters to reserve a dumpster for a week. We were told one would be delivered the next day, Sept 7. We went to an out of town concert Fri evening and received a phone call about 815 pm from a ****** ******** from RMS saying he was at our house with the dumpster ( a day early!) and that there was a car in our drive way. He offered to leave dumpster in front of our house or on sidewalk, neither of these options we wanted and told him he was early. We were planning on moving the car by next morning. He thanked me and hung up. We got home later to find the dumpster up on sidewalk and parked so that the loading side could only be open part way, making it impossible to load some of the bigger items we had. We called early Sat morning and told them all of them, and they said they could move the dumpster but we would be charged $75 extra for this! A different driver came right away and moved it and we were told we were charged for this. We would have gladly had the car moved, had someone called and told us they were coming the night before. We should not have to pay for the company's negligence in informing us of the early delivery and parking it so it could not be loaded the way we wanted it.

    Business Response

    Date: 09/10/2024

    Car was in the driveway. Customer is out of town told her I would put it right next to it as carefully as I could without trying to block the sidewalk. -*** ********

    Customer contacted me due to the dumpster being on the sidewalk, there was to be a $75 charge for moving fee, they asked for us to take the dumpster and be refunded, but still would have been charged the $75 fee due to being a dry run.  Bob went backout the next morning to move the dumpster.  The $75 fee was never charged.

    Customer still has the container and placed where they would like it.  

    Customer Answer

    Date: 09/10/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** **********

RMS Dumpsters & Services, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.