We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

MidAmerican Energy Holdings Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for MidAmerican Energy Holdings Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MidAmerican Energy Holdings Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MidAmerican energy is telling me that I owe them ****** for a bill from 3 years ago when in fact I told them I was moving and they said they would never charge me or Bill me. I have to be out of my current apartment by the end of this month and I like the apartment I was looking at. Please help me with this please **********

      Business Response

      Date: 02/10/2023

      Business Response /* (1000, 8, 2023/01/24) */
      Contact Name and Title: Sue ******* - Quality
      Contact Phone: ************ x****
      Contact Email: ***************************
      Dear Ms. *****:

      I am writing in response to Jayme ****** concern regarding the outstanding balance for service at *****************************************.
      According to MidAmerican Energy's (MidAmerican) records, Ms. ****** established natural gas and electric service at *********************************** on February 21, 2018. An agent spoke with Ms. ****** on November 14, 2018, and scheduled a disconnect order for November 27, 2018. A final bill was issued on November 27, 2018, for $$****** due by December 20, 2018.

      MidAmerican received a payment for $****** on December 1, 2018, and Ms. ****** established a final bill collection agreement on the remaining balance of $******. The terms of the agreement were ****** installments of $***** to be paid monthly. The agreement defaulted on February 11, 2019, due to non-payment and the remaining final bill balance of $****** was assigned to a collection agency.

      Ms. ****** was advised, in error, on January 13, 2022, that the full balance of $****** would need to be paid in full to establish service at a new residence. MidAmerican spoke with Ms. ******, later the same day and correctly advised she would be eligible for new service by establishing a payment agreement. The terms of the agreement would be an up-front payment of $** and **** remaining installments of $** to be added to the current charges on the monthly bill. Ms. ****** stated once the application for the apartment is approved, she will contact MidAmerican to establish service and thanked MidAmerican for working with her.
      MidAmerican sincerely apologizes for the oversight and coaching has been provided to the agent.
      MidAmerican has provided the phone number for the local energy assistance agency to Ms. ***** and suggested to contact other local agencies or churches for assistance with the bill.

      If I can be of any further assistance, or if you have additional questions regarding this matter, please feel free to call me at ************, extension ****.

      Sincerely,

      Sue *******

    MidAmerican Energy Holdings Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.