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Business Profile

Exercise Programs

Premier Combat Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband signed up for an annual membership in 2022, it was for a year and after that it would become Month to month. I’m the summer of 2023 he visited premier to cancel his membership, during this visit he spoke with an employee and filled out paperwork to cancel his membership (this apparently did not happen) we were charged $477 on June 13th 2024 by them (there had been no charges on our accounts between 2023 and now, and no attempted contact from the company). When he called today they said they didn’t have the cancellation paperwork and there was no record of it and this payment was because of past payments, that payments had not been coming out because of insufficient funds. We had never received contact stating our payments were declining, if we would have received contact we would have, again, cancelled the membership. It is beyond frustrating that someone at premier did not do their job and now we are paying for it.

    Customer Answer

    Date: 07/01/2024

    Regarding complaint #******** with Premier Combat.  They have issued a refund in full and complaint has been resolved. 

    Thank you, 
    ******* 

Premier Combat Center is NOT a BBB Accredited Business.

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