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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the morning of 6/18/24, I placed an order at their kiosk, using my cellphone to 'scan code' for points/discounts. The transaction initially appeared to go through, but there was no receipt printed at the kiosk and the order number (which I thankfully remembered) did not appear on their telescreen queue. After about 15-20 min of waiting for this to appear, during which time, I also looked in the McDonald's app, as well as my e-mail and could find no transaction number/receipt. I finally was able to speak to an employee, who muttered something, went into the back, and then didn't come back. After waiting another 8 minutes or so, I concluded that there had been no order generated and left with nothing but a waste of about 30 minutes.

    The following day, my bank account was debited $25.57 and I have not been able to receive a refund as they would like a receipt (which I never got!) or should have talked with a manager that morning (none was visibly present at the counter). The most recent communication was to offer me a coupon... I don't live near there and don't want a coupon. I was simply in the area dropping off a family member at the airport.

    I have requested a refund multiple times and spoken to McDonald’s corporate customer service multiple times, all to no avail.

McDonald's is NOT a BBB Accredited Business.

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