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Business Profile

Fast Food Restaurants

Wendy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 5/13/2023 through mobile app. When picking up order *********, that was already paid for in app, employee said they were closed and didn't not have the order. It was just after 7pm on a Sat evening. Employee stated they were not going to " drop any ******* nuggets". When asked for refund, emoyee advised it would have to be done through app. There is no refund option in app. When asking the employee to show us on the app where that could be done, the employee couldn't. We immediately filled out Wendy's survey indicating we would like to contacted. No contact was made. I called Wendy's customer service on 5/16/2023 and initiated a case. I was given case# ******** and advised refund would take 7-14 days. I called Wendy's customer service again on June 1, 2023 to advise no refund has been issued. Customer service rep took information and advised they were contacting district manager. I was told I would receive a call back because district manager was not answering their phone. I did not receive a call back. It's been 20 days since Wendy's essentially stole my money. I want a refund to the method of payment I used to pay for the order I never received.

    Customer Answer

    Date: 06/02/2023

    After advising customer service that I filed a complaint with BBB the situation was escalated to an assistant named Sherry. She was able to secure a refund to my original payment source. Thank you for your assistance.

Wendy's is NOT a BBB Accredited Business.

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