Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2024, I personally selected a bouquet that I had inspected in the cooler at Blooms at Rockbrook (***** Prairie Brook Road, Omaha, NE 68144). The price on the handwritten price tag on the bouquet was $35.00. I told the sales associate that I was interested specifically in the "$35.00 bouquet" and pointed it out to her. She pulled from the cooler and I went to the counter to complete the transaction. Between the cooler and the counter, the associate handed the bouquet to the designer, whom I believe is also a Blooms executive. She told me she hadn't noticed until then that two flowers were turning brown on the bottom and needed to be replaced. She changed out the flowers with two others. It took a couple of minutes longer than it should have. She gave the bouquet to the sales associate, who then entered the transaction in the computer and gave me the credit card transaction slip to sign. Unfortunately, knowing the bouquet was marked at $35.00, I signed the transaction slip without looking at the charge on it and asked to have it email it to me. The next day when I discovered I had been charged $69.55 including tax rather than $35.00 plus tax. I replied immediately to the email about the overcharge and called the next day to be sure the staff knew I had been overcharged and ask for a refund. The person I spoke with was the same person who changed out the old flowers the day before. She would not even let me finish telling her the problem and proceeded to talk over me, tell me I was wrong (but did not tell me what it supposedly had been marked at), that she would never sell anything so inexpensively except for a bud vase, that she had the price tag to prove it. If she had a price tag saying that the price was anything other than $35.00, she had to have switched it while was replacing the old, dying flowers. I believe she deliberately and fraudulently overcharged me.

  Business Response

  Date: 07/31/2024

  Hello *****, my name is ****** and I am the owner of Blooms. I am the person who replaced the flowers and who tried to speak to you on the phone. 

  On July 23rd, you chose an arrangement out of our display cooler that was marked $65. There was a $35 bud vase arrangement in the cooler as well, but that was not the arrangement that you chose. When we were ringing you up for the flowers at the counter, I noticed that one of the zinnias looked like it was browning on the bottom so I asked if you would mind if I replaced it with a ranunculus and you said “I love ranunculus!”. I did not have any more zinnias available to swap out the browning stem so I did not charge you for the upgraded ranunculus. You left the store very happy. I am sorry for the price confusion but I assure you that we did not change the price of the arrangement that you chose out of the cooler. Had you said something then we would have been able to remedy this situation right away. Whether this was a misunderstanding on our part regarding the arrangement that you wanted or that you misunderstood the associate explaining the cooler prices, we are all human and mistakes do happen. I am not pointing blame at either party but this could have been resolved in a much calmer demeanor than it is now. Had you let me speak when we had our phone conversation I would have happily offered a solution to appease you but you would not let me explain anything and then you yelled at me and hung up. Since you chose to keep the flowers instead of returning them or letting us exchange them, I will refund you the difference to make your total what you thought your original price should have been, which was $37.45 ($35 arrangement plus tax). I’m sorry that you felt the need to bring this to a public forum to damage a small business’ reputation, in which we pride ourselves on customer service and quality product. I would have been happy to resolve this professionally with you on the phone. 

  Please call or email us at ***********@gmail.com with your address and we will send a check in the mail with the price difference of $32.10.

  Best regards, 
  ******
  

  
  

  Customer Answer

  Date: 08/01/2024

  I will not let the issue of illegal business practices go. I gave the owner the opportunity to correct her “mistake” of switching price tags on a clearly marked item. She not only refused, she trued her best to gaslight me. She is still trying. Had I been less trusting of a small business owner, I would have called her out on the deception in person before completing the actual purchase.