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Business Profile

Food Manufacturers

Westin Foods
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They produce Mario’ sliced pitted olives. In October i bit on a large piece of a pit left right of mouth. I contacted they did apologize and asked if I had to see a dentist to contact them . A couple of months later I had pain there the crown had been lifted. Had to replace. All I asked was crown replacement sent them my bill out of pocket. They rejected my claim. I do not look for companies to blame dental work on . Their product contained pits marked pitless. I expect to be reimbursed for the bill I sent them. I’m on ******** all such procedures are out of pocket I paid for the one their product damaged

    Business Response

    Date: 03/18/2024

    Good morning.  Please note Westin, Inc./Westin Foods is no longer associated with the Mario olive company.  The consumer needs to contact Mario Camacho Foods located at 2502 Walden Woods Dr, Plant City, FL 33566; 1-800-293-9783.  Thank you!

    Business Response

    Date: 03/18/2024

    Mario Camacho Foods LLC received this claimant from Charles Ferrer on 12/20/2023. At that time *** ****** didn't have the receipt nor did he know any product information. We then responded asking for the location that the product was purchased. The original response back to *** ****** was that we could not verify if the product belonged to Mario Camacho Foods therefore, we were denying the claim. After further discussion we decided to pay for *** ****** dental bills even though Mario Camacho Foods could not confirm it was our product. In good faith, a reimbursement check was mailed on 3/14/24 to *** ******** address.  

    Please note Westin Foods is not the parent company of Mario Camacho Foods LLC.

    Customer Answer

    Date: 03/20/2024

    The response is incorrect. 

    I called after I bit on a pit from a can of 2.25 Oz pitted sliced MARIO olives.

    purchased at ******** ******* ****** **** St Charles MO.

    I took trash out including the van while my egg potato frittata was in the oven. I explained that last October. 

    the check is appreciated but the company response is unacceptable.

    II broke a crown with that pit that I had paid for didn’t ask for that which I should have. 

    the statement of my lack of information is incorrect. I was a superintendent of a ******* bakery I asked if they pitted twice as we did . No answer. At ******* if a tooth was broken we paid no questions that’s the cost of claiming pitted

    ******

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