Complaints

This profile includes complaints for Garage Doors of Nebraska's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Garage Doors of Nebraska has 7 locations, listed below.

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  Garage Doors of Nebraska

  2111 S 67th St Omaha, NE 68106-2882

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  Garage Doors of Nebraska

  1122 5th Ave Council Bluffs, IA 51501-1090

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  Garage Doors of Nebraska

  3549 A ST Lincoln, NE 68510

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  Garage Doors of Nebraska

  1725 N 42nd St STE 6 Omaha, NE 68111-3974

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  Garage Doors of Nebraska

  1365 S 22nd St Omaha, NE 68108-3414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday morning our garage door would not open. I left for work and my wife is at home getting the kids ready for school. The tech, **** came over and said it would be $300 for parts and $300 for labor. The work was done and the receipt said 2 torsion springs $299 2x, which equaled $600. Any local wholesaler and every garage company I called charges around $80 - $130 max for 1 spring. My wife said that seems very expensive and **** said, the prices of steel have increased due to Covid and that is what they cost. They took advantage of my wife because she was in a hurry, charging us $725 for a job that would conservatively cost $350-$400. I called the tech and he brushed it off saying, well she agreed to it and didn't ask for a discount. I called the main office and talked to **** and I requested to speak with the manager/owner. I let him know those springs do not cost $299 a piece and would like the $299 they stole from us. He took some notes and said to call back when I got off work (I couldn't wait too long because work) I called at 4:30pm and **** stated he called around town and the springs do cost $299 right now. So I asked him, what is the part number and wholesaler and I'll do my own research. He didn't know. So I asked what places he called around town (so I could call too) and he got upset and said, "I AM NOT LYING". I know very well he didn't call anyone due to defensiveness. Also would not let me speak with the owner and got very rude. This is a predatory/scam of a company with 100s of fake google reviews. I just hope no one else falls victim to to this company again.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night of September 12th, my garage door would not close because
  the top panel was broke.I called an after hours garage door places for
  prices & looked up one on BBB it was an A+, when Garage Doors of
  Omaha came out, Paul the service tech had me write a check for $600 out
  of the $1200.00 quote for fixing it, knowing I would order the door
  panel myself.Paul tried to up sell me a whole new Garage door for
  $4500, I said, I could order it from ******** where I got it.Then
  since he couldn't do anything until I received the right panel to put
  on.When I received the new panel on October 23rd from ********, they
  scheduled me for October 24th between 8am to 10am, Paul texted me at
  8:02pm saying he is on his way.When he showed up, he took the top
  panel down, then found out ******** order me the wrong panel.Paul said
  he could just put the Strut on the old door & re install it so, I can
  manually open & close the door until I got the right one.I then had
  to write him another check for $400 & would not leave until he got
  it.Paul said that when the right size comes in just call him & he
  will put it up for me.I asked him is that going to cost me anymore?
  He said no, just call & make in appointment, I will come out & put
  it up for you.The whole thing is, he hardly did any work & I ordered and paid for
  the parts.I texted the company to send me an itemized billing statement on
  10-24-2023 at 1:01pm saying"Can you please email me a breakdown
  itemized billing of cost/labor of everything you've done for the $1000
  that I have paid?,Thank you.",
  Then at 1:03pm that day he texted me "Hi ****, Just sent it
  again. we not checking this mailbox, if you willing to get a hold of us.
  you can give us a call. as the text message mention, for any issued
  please give us a call. we not monitor this mailbox."
  The email search came up as Atlantis Garage Doors & other names
  they are going by are Garage Doors of Nebraska & Garage Doors of Omaha.

  Business Response

  Date: 11/21/2023

  we find this price and quote very reasonable, the job came up at 11pm at night, and the tech spend a few hours there.

  Mr ****** forget to mention that at the first night we closed and secured his door, and thats included another 2 visits.

  im sorry that mr ******* order himself the wrong part, but we have nothing to do it.

  emergency work after hours are not in the same as during the day. and Mr ****** was aware to $229 trip fee.

  we offer Mr ****** to come first thing in morning and he refused and say that his door need to be secured.

  all our phone calls are recorded and work trucks having a GPS and camera and we will provide it.

  Mr ******* Keep texting to our number, we inform him multiple times that number is for just automatic reminders. instead of calling he keep text even after we inform him multiple times that we not monitoring this inbox and its for outgoing messages only.

  Customer Answer

  Date: 11/28/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have 8 cameras around my pole barn, which records when they showed up and when they left. So it will take some time, and I will put the videos together and send them off.  They are not telling the truth, and the only thing I should pay for is the emergency call, also I bought the parts myself, was not my fault about having the wrong door. Everyone I talked to said NEVER PAY UP FRONT because the collect when the job is done, they have done this with other people just read the reviews.
  
  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 11/29/2023

  as you just mention, you bought the part yourself, and got the wrong parts.

  which that required extra trips and labor.

  we never had any communication with you during the repair, calls and schedule was thru your mom, she schedule the work and agreed for the fee's for coming in the middle of the night.

  all our phone calls are recorded and can be provided.