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Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 17th I called Edible Arrangements to order a cake for my sister in-laws birthday. I chose a cake and paid over the phone using my debit card. I was assured by the employee who took the order that it would be delivered Feb.20th by 12:00 pm. The delivery address and name of the recipient were provided. On Monday Feb.20th I received a text stating that the item I ordered was no longer available as it was sold over the weekend. I called the store and spoke with the manager and he asked what I wanted him to do for me. After much discussion an alternate item was selected that was nothing close to the item I had originally purchased. He also stated he would reimburse my account for the full price of the cake and the delivery fee which was $***** and delivery was like $*****. I was told this would be done immediately and 12 days later I still have not received my reimbursement. I have also left 4 messages in this time frame with the corporate office and they have not responded to any of my calls. I am seeking full reimbursement from this company as promised.

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - (x) Cody-told me the would make it up. There is no way can youyou ever

    - (x) I ordered these on 1 February. I did that so I would have ample time.

    - (x) Ordered seven of these. More than $*** on garbage. I ordered seven of the dozen covered strawberries with the sprinkles and stuff on them. What I got were all spoiled strawberries with melted chocolate on them.
    - (x) These strawberries look like ****. They were literally spoiled. I ** * **** *** know what chocolate strawberries look like.
    - (x) The strawberries are have enclosed these pictures. I am so disappointed.
    - (x) I ordered these for my grandchildren. I am too embarrassed to even show them. I have owned my own business. I would have been been embarrassed to put my name this ****. I am embarrassed for you.
    - (x) We have been waiting all day for this. I've been promising her a surprise. Theres is no way I'm gonna let her see this ****. I'm afraid they will make her sick.
    - (x) I want my money back immediately. **** ******* **** ***** ** **** **** *** **** **** ** * * **** *** ****** ***** *** *** ******* *** **** ********* * *** ** * *** ****** **** ************* *** *** ***** I had already thrown the strawberries in the garbage.
    - (x) I have literally spent hours on this.**** * ***** *** **** ** **************
    - (x) I'm filing a complaint with the better bureau.

    Business Response

    Date: 02/24/2023

    We talked with the customer and apologize for the inconvenience and resolved the issue by providing the same box and also added another platter to make the customer happy , and she also responded positively by posting a five start ****** review, attached is the screen shot and removed the customer name as mentioned in the letter.  Here is the link to our review page

    *************************************

    Please let us know if you need any further information

     

    Customer Answer

    Date: 02/25/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Alice *****

Edible Arrangements is NOT a BBB Accredited Business.

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