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Business Profile

Health Club

Blue Moon Fitness

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Blue Moon Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Moon Fitness has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Eric B

      Date: 04/28/2025

      I will never be going back to this predatory business again.
      The term three strikes and you're out really does apply:
      Strike one was charging me for a PT session that I did not ask for nor knew about for several days and telling me that in the fine print that I was not informed of nor given a copy of said that it is non-refundable if booked.
      Strike two was that I had just gotten a new debit card and was out of town for three weeks, and sick for a week when I returned to town and zero communication from staff to me to ask for a form of payment.
      Strike three was the Bellevue location which I have never been to, someone in February cashed in one of my free PT sessions, I called them the day after and was told that a manager would contact me shortly. I received the same words six more times over the course of two months.
      Today 04/28/25 I canceled my membership and was told that they will be charging me for a month of service that was in the fine print that again I was never informed of nor given to read to consent to.
      I find this to be very predatory and utterly ridiculous.
      If I could I would give them zero stars.

    • Marissa K

      Date: 10/24/2024

      If I could leave zero stars, I would. Do NOT join this gym!

      I’ve been trying to cancel my membership for years after moving, and they’ve made it impossible. You can sign up for the service online, but canceling? Good luck. The only two options they give are: showing up at the location during business hours (which I can’t do) or sending in a certified letter. When I tried to get details on how to send this letter, no one would tell me what it needed to include or where to send it. So, here I am, paying for a membership I haven’t used in years, with NO way to cancel.

      I tried contacting the company through their website… that was like screaming into the void. I left a message LAST WEEK and only just got a call back today.

      The manager who finally called me back, and she was extremely rude. The conversation got heated—something I’ve never experienced with customer service before. Honestly, if she had been helpful or nice, I would have understood that this is not a policy SHE wrote and would have tried a different avenue, but the way she spoke to me says that she has this conversation a lot with people and has had zero training in handling calls.

      There are thousands of gyms out there that are nicer, cleaner, and far better managed. Any company that makes canceling a membership this difficult is clearly trying to trap members who want out. Do yourself a favor and steer clear of this place!

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