Reviews

Review Details

• Review fromMarcy S.

  Date: 06/23/2023

  1 star
  I have had the WORST experience of my life with this office's billing department! They failed to bill by insurance (although I gave them my insurance card and ID along with ALL updated demographic information) and sent a $1,500 balance to their collection agency "Clear Recovery". These people have harassed me for months now as I have been trying to resolve this. They have yelled and cursed at me, threatened me even. They told me that I needed to pay the full amount even though I explained it had not been billed to insurance and that I had an active insurance policy and did at the time the service was rendered. They would not listen to a word I said, instead just kept yelling at me. I 10/10 would not recommend CHI anesthesia JUST based on this awful experience. I will never go to a CHI facility again, period.

• Review fromDetra D

  Date: 02/08/2023

  1 star
  This company is ethically bankrupt. They endanger patients and then talk down to them when they raise concerns. I'm disgusted with their apathy, extreme negligence, and seeming policy of gaslighting as a PR strategy.

• Review fromSarah B

  Date: 12/19/2022

  1 star

  Sarah B

  Date: 12/19/2022

  CHI did not process the insurance claim properly in 2019. I called to have it reprocessed and had to ask for a discourteous supervisor who argued with me. I sent them my insurance's policy info stating that my voice therapy was covered and they still filed it wrong. If I had set it up as a patient pay, the bill would have been 1/3 of what they charged me. Now, almost 4 years later, they continue to harass me with collection agencies who have no control over CHI's stupidity. I offered to make a settlement on the patient pay amount and then the agency refused to answer my emails or calls. Now a new collection agency is calling me. I believe there is a 5 year limit on medical billing/collections. If I wait one more year, they will not longer legally be able to hold this over me. We refuse to use CHI for anything. Omaha has too many good medical options to deal with this kind of incompetence and low level of care.

  CHI Health

  Date: 01/09/2023

  Dear Ms. ****:
  
  This letter is being sent in response to your communication to the Better Business Bureau regarding the patient responsibility assigned to you by your insurance provider.
  
  CHI Lakeside Hospital makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate that ***** was provided as your insurance carrier at the time of service. A review of your account indicates a claim was filed with ***** with the appropriate diagnosis code. Total charges were $978.00. ***** processed your claim and was denied as non-covered charges and assigned $978.00 as your patient responsibility. No patient payments have been received for this account. The remaining balance on the account is $978.00.
  
  CHI Lakeside Hospital, as a courtesy to our patients, files claims for medical benefits with insurance companies, however, we do not determine benefit eligibility or limitations/ exclusions applicable to the services you received, the amount of your co-insurance, deductibles, co-pays, etc... All of the above is determined by the contract you have with your insurance provider and it is ultimately the responsibility of the patient to know if their deductible has been met. Please contact your insurance carrier directly if you have any questions about the patient responsibility assigned to your account. Please discuss any denial of coverage directly with your insurance provider.
  
  We have record of notices sent for your account alerting you to the possibility of further collection activity. As no response was received, the account was appropriately transferred to a third party debt collector. However, as a one time courtesy, we have recalled your account from the third party debt collector to allow you an opportunity to resolve your account directly with us. Please be advised, should the account continue to remain unresolved, further collection activity will continue.
  
  We hope to have addressed your concerns to your satisfaction. If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at **************.
  
  For more information on financial assistance, please call us at ************** or visit **************************************
  

• Review fromBetty R

  Date: 12/19/2022

  1 star

  Betty R

  Date: 12/19/2022

  Terrible customer service... very rude a defensive...one department says there is no balance on my account the resolution center argues you down...spoke with, **************************************, Melissa...RUDE

  CHI Health

  Date: 12/21/2022

  Good morning, Ms. ******* does not have an open accounts with *******************. I'm very sorry she had a bad experience with Customer Service, I will be addressing this with the Customer Service Leader. Please let me know if I can be of additional assistance. Thank you, Kimberly ******, ***********************************
  

  Betty R

  Date: 12/21/2022

  Maybe it would help to go in and listen to those "recorded" conversations

• Review fromTracy P

  Date: 11/16/2022

  1 star

  Tracy P

  Date: 11/16/2022

  CHI Billing Department is awful! They are not there to serve their patients/clients. I work at a law office where we need to obtain medical records/bills from the medical providers. CHI Billing never gets it right. They send the wrong stuff, or not all of it. When you call they claim they never received authorization, when they have, because they sent the wrong information first times. In 2022, I have had to call them for 6 months plus to get information, which in turn holds up our clients cases, not to mention submitting our client's bills to the wrong insurance two times in a row, and making the patient wait!!! I am on the third case of the year right now through them, and same thing and usual...currently I have been holding for 1 hour and 5 minutes...and counting. I never had this problem with *************. I think CHI needs to take some pointers from them. They are awful, lie to their patients/patient representatives and never do what they say, and so inconsiderate of their patients. They do not deserve even one star.

  CHI Health

  Date: 12/08/2022

  Dear Ms. *******,
  
  This letter is being sent in response to your review submitted to theBetter Business Bureau, regarding your office's request for hospital billing information for your clients.
  
  Thank you for bringing your concerns to our attention. The CHI Billing Department and Support Services Department that fulfills attorney-billing requests takes customer service seriously and strives to treat everyone with kindness and respect. Clearly, you believe we have fallen short in this area and that is not the experience we want your office to have.
  
  In review of our different intake logs (ex. fax, mail, call logs, etc.) , we have no record of the multiple attempts to obtain records , nor do we have record of the hours of you allegedly being on hold with no one being able to assist. There are processes in place for employees to follow in order to avoid this type of issue and our phones are monitored to avoid extensive holds. If you have more specific details that you want to share (ex. date of calls, number dialed, etc.), we are happy to review the same.
  
  When billing record requests are received, we review the requests to ensure compliance with ***** laws and to ensure the record set being produced is as complete as possible under these laws. If a request is denied, an explanation is provided, allowing the request to be modified and resubmitted. Despite the explanation and request for the additional date of service to be added, your office continually refused to revise the billing record request. As such, we are unable to send records until we have determined that the request complies with *****. .
  
  Please accept our apologies for any perceived difficulties. During your conversation with one of our representatives, you were provided with direct contact information for a Supervisor and a Director, which we hope alleviates any future issues.
  
  Thank you again for bringing your concerns to our attention.
  
  Sincerely,
  Stephanie ******
  Legal Department Manager
  Billing Office
  

• Review fromJulia S

  Date: 08/02/2022

  1 star

  Julia S

  Date: 08/02/2022

  Several suprise bills from chi council bluffs.
  I have a head injury as well as a heart condition but I cannot continue to see doctors here because chi will not bill my insurances and I will not be sued by such an organization. *************************************************************** ************************************

  CHI Health

  Date: 08/11/2022

  Dear Ms. ********,
  
  Thank you for taking the time to discuss your concerns with me. I apologize for any frustration this has caused. That is certainly not what we want for our patients to experience. I am so glad that we were able to come to a resolution. Please do not hesitate to reach out to me with any further questions or concerns.
  
  Sincerely,
  
  Crystal ****
  Customer Service Manager