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Business Profile

Hospital

CHI Health Lakeside

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/23/2023 I had ************ ******** surgery. In regards to that surgery I received a statement dated 04/26/2023 listing my account #********* due 05/21/2023 for $4,572.41 which I paid promptly by credit card. Upon further review I discovered that Chi Health had filed a claim against **** ********** ****** ******** which was not valid and was rejected. Upon this discovery Chi Health was promptly notified of their error. All information regarding insurance was supplied at time of surgery and before surgery. All other health care providers in regards to this surgery were paid according to plan. My Husband and I have made numerous attempts to get this resolved along with the assistance of our insurance provider ******** **** ***. On numerous occasions, my husband as well as myself were assured that this would be filed promptly with ******** and that i would be receiving a refund. On one particular interaction my husband had a three way call with ************ ****** and himself. On that call with CHI Health we were again assured the proper insurance claim would be filed and the issue would be rectified. The problem was reiterated that the Hills had been promised this before and that the people at CHI Health had been less than truthful. Our ******** insurance representative explained on that phone call that it was being recorded and that they could no longer avoid handling our claim. Now we are 10 months later and to this date the claim has not been filed properly and we are still out our overpayment or $4572.71. Help us!!!!

    Business Response

    Date: 03/11/2024

    To Whom It May Concern:


    Thank you for bringing *** ***** ****** concerns to our attention. Attached, please find our response to the same.


    We ask that the enclosed response not be posted to your website or any public media site as it
    may contain protected health information.


    If you have any questions regarding the response to *** ***** ****, please feel free to contact our office at ***** *********

    Customer Answer

    Date: 03/21/2024

     

    Complaint: ********



    I am rejecting this response because:  The response received dated March 11, 2024 from CHI Health is no different than the numerous verbal responses my husband and I received over the many phone calls we have had with CHI Health.  Please review our original complaint outlining such responses.  It is time for CHI Health to stop with the delays and reimburse me the money that I have over paid on My account.  I do not wish to seek a legal remedy to this overpayment, but so far CHI Health is not leaving me much choice in this matter.  No I do not accept their response and I do wish to be refunded promptly.  As far as their comments about deductible being met, we have met our maximum out of pocket expenses relating to healthcare for calendar year 2023.  There is no more deductible to be met and I am due 100% of the $4,572.41 overpayment.  Again we ask for a quick remittance of our overpayment.



    Sincerely,


    ***** ****

    Business Response

    Date: 04/04/2024

    To
    Whom It May Concern:

    Thank
    you for bringing *** ***** ****** concerns to our attention. Attached, please
    find our response to the same.

    We
    ask that the enclosed response not be posted to your website or any public
    media site as it
    may
    contain protected health information.

    If you have any
    questions regarding the response to Ms. Cheri Hill, please feel free to contact
    our office at ***** ********

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