Reviews

Review Details

• Review fromWeston C

  Date: 03/21/2023

  1 star
  This Hotel should be shut down. The conditions are absolutely disgusting. We were set to Check in 2/24/2023 and checkout 2/25/2023. Upon check-in the lobby was freezing, no heat at all. The attendant had a huge coat on. The pool was dark green and had clearly not been cleaned in a very long time which looked like a major health hazard to me. Going up to the room, the door handle was broken, went inside and went to wash my hands because the place is unsanitary. Water started spraying my legs, so I looked under and the pipes were not connected to the sink, and they had placed a trash can under it to collect the water. The toilet paper was used and just sitting on the counter and the bathtub was gross. There were bedbugs on the bed and rips all over. I thought this hotel was associated with the Henry Doorly Zoo which is why we chose this facility and the photos made it look beautiful. DO NOT STAY HERE. This facility needs to be shut down. I left a review on google and 7 days later, the google link had deleted ALL HOTEL REVIEWS and customer photos and replaced with NO reviews and updated photos which are VERY misleading to the hotel. Something shady is going on here.. The number on their website which directs you to Choice Hotels Customer service, but when I called several times, Choice Hotel say they are not associated with this Comfort Inn at the Zoo hotel. The manager emails do not work, and there is no way to contact the hotel directly. The other number which is also associated with this Hotel is not in working order. ( This review did not allow me to write the numbers out) There is something going on. I will be contacting the Nebraska Attorney General next.

• Review fromStacie N

  Date: 02/07/2023

  1 star
  This hotel poses a health and safety risk. We stayed 2/1/23 and was given #259. The lobby was dark, no staff awareness, freezing cold, pool was out of order for maintenance but not maintenance was being done and it was growing and bubbling fungi. The water damage to the halls, doors, windows, heat/ac units, the visible lack of any maintenance for years. Our room had no working light, we had to go into the dark room to turn on the lamp to make the switch work. 1 light in the whole room. The heat was low and it ran all night due to the cold in the halls and the rest of the building just trying to get to a comfortable heat in the 60's. The window was broken, the bathroom fixtures were missing, broken, the tub itself, the whole bottom was peeling up. The room had 1 towel. The smoke detector had no batteries, the phones did not work, but left in the room. The sprinkler systems looked leaky and covered in dust. We only stayed because with not ever being here and the photos they use we booked a non refundable room. There was no breakfast and all the public areas had closed due to maintenance on them, cleaning is at a minimal. Staff had coats on to work in this environment. The amount of mold, mildew, wet looking and damaged surfaces was more then should be allowed. This is not a fair hotel its not even rated as poor, it needs to be fined and closed. It should not be advertised as the Zoo Hotel nor should it be available as a budget friendly option. I did review the reviews on the booking site that I used but unfortunately, comments until visual proof did not make me aware of how bad this was. We came in for medical appointments and regretted not being able to leave. Not even a safe neighborhood anymore and we did not feel the entrances to this place were secure as the rest of this hotel had little to no maintenance, upkeep or care in place. Highly NOT recommending in every capacity that I can share.

• Review fromJP

  Date: 09/03/2022

  1 star
  0 stars if possible, *********************** mouse traps visible in room, holes in walls and ceilings, tv has one channel that's says subscribe for tv, sheets are dirty! Everything is disgusting.