Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Hotels

Comfort Inn at the Zoo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Reviews

Customer Review Ratings

1/5 stars

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromWeston C

    Date: 03/21/2023

    1 star
    This Hotel should be shut down. The conditions are absolutely disgusting. We were set to Check in 2/24/2023 and checkout 2/25/2023. Upon check-in the lobby was freezing, no heat at all. The attendant had a huge coat on. The pool was dark green and had clearly not been cleaned in a very long time which looked like a major health hazard to me. Going up to the room, the door handle was broken, went inside and went to wash my hands because the place is unsanitary. Water started spraying my legs, so I looked under and the pipes were not connected to the sink, and they had placed a trash can under it to collect the water. The toilet paper was used and just sitting on the counter and the bathtub was gross. There were bedbugs on the bed and rips all over. I thought this hotel was associated with the Henry Doorly Zoo which is why we chose this facility and the photos made it look beautiful. DO NOT STAY HERE. This facility needs to be shut down. I left a review on google and 7 days later, the google link had deleted ALL HOTEL REVIEWS and customer photos and replaced with NO reviews and updated photos which are VERY misleading to the hotel. Something shady is going on here.. The number on their website which directs you to Choice Hotels Customer service, but when I called several times, Choice Hotel say they are not associated with this Comfort Inn at the Zoo hotel. The manager emails do not work, and there is no way to contact the hotel directly. The other number which is also associated with this Hotel is not in working order. ( This review did not allow me to write the numbers out) There is something going on. I will be contacting the Nebraska Attorney General next.
  • Review fromStacie N

    Date: 02/07/2023

    1 star
    This hotel poses a health and safety risk. We stayed 2/1/23 and was given #259. The lobby was dark, no staff awareness, freezing cold, pool was out of order for maintenance but not maintenance was being done and it was growing and bubbling fungi. The water damage to the halls, doors, windows, heat/ac units, the visible lack of any maintenance for years. Our room had no working light, we had to go into the dark room to turn on the lamp to make the switch work. 1 light in the whole room. The heat was low and it ran all night due to the cold in the halls and the rest of the building just trying to get to a comfortable heat in the 60's. The window was broken, the bathroom fixtures were missing, broken, the tub itself, the whole bottom was peeling up. The room had 1 towel. The smoke detector had no batteries, the phones did not work, but left in the room. The sprinkler systems looked leaky and covered in dust. We only stayed because with not ever being here and the photos they use we booked a non refundable room. There was no breakfast and all the public areas had closed due to maintenance on them, cleaning is at a minimal. Staff had coats on to work in this environment. The amount of mold, mildew, wet looking and damaged surfaces was more then should be allowed. This is not a fair hotel its not even rated as poor, it needs to be fined and closed. It should not be advertised as the Zoo Hotel nor should it be available as a budget friendly option. I did review the reviews on the booking site that I used but unfortunately, comments until visual proof did not make me aware of how bad this was. We came in for medical appointments and regretted not being able to leave. Not even a safe neighborhood anymore and we did not feel the entrances to this place were secure as the rest of this hotel had little to no maintenance, upkeep or care in place. Highly NOT recommending in every capacity that I can share.
  • Review fromJP

    Date: 09/03/2022

    1 star
    0 stars if possible, *********************** mouse traps visible in room, holes in walls and ceilings, tv has one channel that's says subscribe for tv, sheets are dirty! Everything is disgusting.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.