Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Clovis Colley to stop smoking the first session I went to he told me to close my eyes which I did and he talk to me,for about 15 minutes told me to open my eyes that was it, went back the next week cause I called and told him it didn't work, came back in same as first session and nothing, been calling and leaving messages since then and noone will answer and it goes to voice mail every time, he guaranteed his service I paid him his asking price of 500 dollars,I feel he just took my money and I got nothing for it. A guarantee means you will work on a solution this was not and is not being done with me I'm being ignored at this point.

  Business Response

  Date: 01/21/2024

  
  Subject: Response to Complaint ********** 
  Dear BBB Representative,
  I trust this letter finds you well. I am writing in response to the complaint filed against [Your Company/Organization] under reference to [Complaint Number]. We appreciate the BBB's commitment to ensuring fairness and transparency in resolving consumer disputes, and we welcome the opportunity to address the concerns raised by the complainant.
  First and foremost, I want to express our sincere commitment to customer satisfaction and our dedication to resolving any issues promptly and fairly. We take every complaint seriously and view them as opportunities to improve our services.
  Having thoroughly reviewed the complaint, we believe it is crucial to provide additional context and clarity on the matter. The day that ******* came in she was telling my receptionist about how she does not do what her doctors tell her to do. I can appreciate or desire for autonomy and for her ideas and intelligence to be incorporated in the process but there is an element of following my protocol closely to obtain the results that are generated by said protocol. Refunds or gaurantees are not offered. ******* acknowledges such in writing before starting. ii
  Moreover, we have taken proactive measures to rectify the issues raised by the complainant. We have implemented measures to assured that folks willbe more than well aware that refunds are not offered as well 
  It is our sincere hope that, upon reviewing the additional information provided, the BBB will find our response satisfactory and consider closing this case without adversely affecting our business record. We understand the importance of maintaining a positive reputation, and we are commited to shining as a partner of the "BBB"      

  
  Subject: Revisiting Your Hypnotherapy Sessions for Optimal Results
  Dear *******,
  I hope this message finds you well. I appreciate the opportunity to discuss your recent experience at Nebraska Counseling and Hypnosis Center.
  In our previous interactions, I observed a level of discomfort and predetermined notions about the hypnotherapy process. I want to assure you that your feedback is invaluable, and I am committed to ensuring your satisfaction with our sessions.
  I understand that you may have reservations about our no-refund policy. This policy is in place to maintain the effectiveness of the hypnotherapy process, and your understanding of human behavior aligns with this philosophy. Offering refunds could potentially hinder the progress achieved during the sessions.
  During your initial visit, you expressed a preference for making your own health decisions, which is completely understandable. However, successful hypnotherapy involves collaboration and receptivity. I appreciate your honesty in sharing this aspect of your mindset, as it provides insights into tailoring our approach to better suit your needs.
  To optimize the benefits of our sessions, I encourage you to provide more detailed and honest feedback, particularly when discussing your habits. Your openness allows us to make necessary adjustments and address any stumbling blocks you may be facing.
  I believe a fresh start could be beneficial for both of us. Revisiting the sessions would enable us to reassess your progress, identify areas that require attention, and adjust our approach accordingly. Rest assured that there will be no additional charges for this revisit.
  If you are open to this suggestion, please let me know a convenient time for you, and we can schedule a session to address your concerns and enhance the effectiveness of our work together.
  Thank you for your understanding and collaboration. I look forward to assisting you further on your journey to positive behavioral change.
  Warm regards,
  Clovis Colley
  Nebraska Counseling and Hypnosis Center **** **** ****** Rd., Ste 101
  Omaha, NE 68142

  Customer Answer

  Date: 02/28/2024

  **************** is to show that help is continued as needed with no other fees which I didn't receive 
  This is to show there should be more help per his web site I'm still looking for my receipt and will get that to you as soon as I can