Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found on my most recent NFM statement (5/24)that I had an "insurance premium" that I didn't even recall signing up for. I went back and did some math and realized I had paid this company slightly over $600. I reached out to NFM and they explained what it was, I was instructed by them to contact CSI to cancel this. I reached out and was able to cancel today, however, I would like a refund of the amount that I have paid in. I have never used this, nor did I understand that they were taking money out of my payment to apply to an insurance that I was unaware of. I do not wish to call, I'd like a response here or by email to have a paper trail in the event that I need to take legal action.
As stated, I was unaware of this now canceled policy and I would like the $600.34 returned to me.
Business Response
Date: 06/05/2025
Per M** ******** request, the insurance has been cancelled effective
5/27/2025 and a courtesy refund has been issued for the last 2 months of
premium. A letter has been sent to *** ****** along with proof of
enrollment in the credit insurance plan. *** ****** can contact our
Customer Service Manager, **** ******* at ************ ext **** with any
further questions.Business Response
Date: 06/20/2025
We have sent a second copy of the proof of enrollment to *** ******. We are waiting for confirmation from the postal service that the letter has been delivered. *** ****** may contact me, **** *******, at ************ *** **** if she has any questions.Customer Answer
Date: 06/26/2025
Complaint: ********
I am rejecting this response because: I will be pursuing legal action due to the companies inability to refund entirely to my NFM statement.
Sincerely,
******* ******Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was signed up for credit card insurance without my permission. CSI does not have a working phone number and I am unable to reach them for cancellation. I want the service cancelled and a refund for the charges.Business Response
Date: 03/13/2025
Per *** ********* request,
the insurance has been cancelled effective 3/12/25 and a courtesy refund has
been issued for the last 2 months of premium. A letter has been sent to
Mr. ******* along with proof of enrollment in the credit insurance plan.
Mr. ******* can contact our Customer Service Manager, **** ******* ** ************ *** **** **** *** ******* **********Business Response
Date: 04/02/2025
Based
on extenuating circumstances, we have issued a refund of premiums. Mr. ******* has been notified in writing. He may call our Customer Service
Manager at ***************
********* ***** ****** ******* ******* ******* * ** *** * *** ***** ****Customer Answer
Date: 04/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2******5, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:08/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is an life insurance policy that was opened by me ******** ****** ****** and my husband ***** ****** ****** with Central States Indemnity Co. of Omaha with the account number: 005437000410976676. My husband has passed and now I like to find out more information about this policy and claim it if possible. I would like all communication in writing only.Business Response
Date: 09/19/2023
Spoke with Business Rep and they stated a letter was sent to the consumer on 08/18/2023. Business did request for POA and to the date it has not been received from the Consumer.Business Response
Date: 09/28/2023
On 9/28/23, **** ******************************) sent a secure email to [email protected] enclosing a copy of the letter that was sent 9/22/23 via US Postal mail from Central States Indemnity Co of Omaha. *** ****** ****** may contact **** ****** ** ************ extension **** if she has any questions regarding the letter.
Customer Answer
Date: 09/28/2023
Complaint: ********
I am rejecting this response because I would like a copy of the so call letter you're alleging was sent by my late husband ***** ****** ****** and a copy of that policy. Please forward the information via email.
Sincerely,
******** ****** ******
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