Complaints

This profile includes complaints for Physicians Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Physicians Mutual Insurance Company has 18 locations, listed below.

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  Physicians Mutual Insurance Company

  2600 Dodge St Omaha, NE 68131-2672

  
• 

  Physicians Mutual Insurance Co

  Louisville, KY 40220

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  Physicians Mutual Insurance Company

  2 Perimeter Park S STE 100E Birmingham, AL 35243

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  Physicians Mutual Insurance Company

  11111 Carmel Commons Blvd STE 240 Charlotte, NC 28226

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  Physicians Mutual Insurance Company

  404 BNA Dr, Ste 520 Nashville, TN 37217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am saddened that my mother purchased this policy with this company. My mother purchased this policy thinking that if she should pass away, then her children would not have to cover her funeral expenses. Like all of us, we want to ensure that our family at least did not have to worry about the funeral costs. Unfortunately, that was not the case. ******************************************************************************************************************************************************************************************************************************************************** she passed away. This was not something that was expected. We thought that we were going to be ok, we would be able to just grieve because she had this policy to take care of the funeral. Not long after the services, we were told that we owed the funeral home, thousands of dollars because out of the policy, this company only paid a few hundred. I am certain that my mother felt secure at the time of purchase because of their false narratives to sell the products & policies. This has not only taken a financial toll on our family but also an emotional toll. Instead of being with each other we have to worry about finding additional part time jobs to pay for what this company promised my mother they would take care of. This just seems like a scam to me. We will pay, as long as you stay alive, should be there motto. I am hopeful that this has not happened to other families. I wouldn't wish this additional stress/pain on anyone.
  

  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 8, 2022/11/18) */
  Physicians Life Insurance Company investigates and responds to all consumer complaints. We will reach out directly to the complainant regarding our handling.
  
  
  Consumer Response /* (3000, 10, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There was an agent that reached out to me to obtain basic information, such as policy number, etc. I have not heard anything from them since that time. At this time, there has not been any resolution to this issue.
  
  
  Business Response /* (4000, 12, 2022/11/28) */
  This was handled on November 18, 2022.
  
  Annette *
  
  
  Consumer Response /* (4200, 14, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There was no solution. They refused to do anything and stand by there immoral practices. I am hopeful that my family can can continue connecting with other families that have experienced this with this agency and have opportunities to reach others with our story. I am also hopeful that as we continue to reach out to those that can place this issue to the forefront, that at the very least no other family will experience what we have with this company. I just wish my mother had seen the low ratings and negative reviews for this company before she trusted them to take care of her funeral costs.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have hospital policy to pay for being hospitalized provided proof of being in hospital now they changed the way you file a claim you have to have an itemized bill and dr sign making it to hard to file a claim went thru emergency room and wife was admitted on 8 24 22 and was discharged on 8 26 22 filed claim earyer in year and they paid claim without this getting dr to sign and itemized bill should not be needed policy is for being in hospital only and sent in information had policy over ** years made numerous claims and never had this problem there was never any claim forms before they only did this so they don t have to pay claims policy #************
  

  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/06) */
  Physicians Mutual Insurance Company investigates and responds to all consumer complaints.
  We have reached out directly to the complainant regarding our handling.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a crown put in **************************************. They indicated that a large portion of the tooth was worn away and that a crown was necessary. The work was done and a claim was filed with my dental insurance company. The claim was denied and I was told there was not enough information provided to justify the work done. I requested an appeal, which was done by another "expert" at Physicians Mutual rather than an outside expert and, of course, they came to the same conclusion. They also stated that there was no additional information that the dentist office needed to supply. This is not a valid appeal in my opinion. I want you the insurance company to tell me what they need in the way of additional information so that a proper appeal is done.
  

  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 8, 2022/09/06) */
  Contacting the dental office for further information and still is under reivew.
  
  
  Consumer Response /* (3000, 10, 2022/09/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Since their response indicates that the situation is still under review and a determination is still pending, this case must remain open and considered as unresolved.
  
  
  Business Response /* (4000, 12, 2022/09/09) */
  Contacted customer by telephone on 9/9/22 to discuss claim resolution.
  
  
  Consumer Response /* (2000, 14, 2022/09/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Step mother was contacted by Physicians Mutual to sign up for Dental. ******************** She has no recollection of signing up nor providing access to her accounts for automatic payment. After noticing the payments to her accounts and a few months of research, I was able to locate the company. They do not send monthly statements. I provided the POA documents and made our complaint. They indicated that they had a phone call of the initial sign up, reviewed the call but would not send us a copy. I believe they coerced my Step Mother into taking the insurance and into providing her bank information. We are seeking full or partial payment re-imbursement for monies paid for insurance that was forced to her that she has no recollection of having.
  The policy holder is Verna **********.
  **************************************************************************************************
  

  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Physicians Mutual Company investigates and responds to all consumer complaints. We have been in contact with the complainant regarding our handling.
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My *********** stepmother should not be contacted on this. All communication should be funneled through me. I have not have any contact with Physicians Mutual in 2 weeks. Therefore there has been no contact with the complainants
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  Physicians Mutual Company investigates and responds to all consumer complaints. We have been in contact with the complainant regarding our handling.